Hi,
@Blueberry_Markets
Let me reply to your couple of key points :
- There was no evidence on the tick data whereby your trade would have incurred a profit during the outage,
>> I think this is somehow not true. As reply from your collegue, Keanu Villegas, the lowest point of gold reached during the said time was
1962.02(refer to attachment). Can you please explain if this tick data is valid and legit?
- Tick data evidences the top of book prices. In times when large amounts of volume are being traded across the market, order books can be heavily depleted and may not be able to fill an order at the top of book price.
>>> I am not too sure which tick data that you are referring to. Can you please provide the details of the tick data during the said time?
In addition, I have few queries would need your clarification as well:
i) Is the outage affecting the whole server or just partially and what is the reason for that to happen?
ii) As per confirmation from your colleague, the tick data received during the said time was
1962.02, but somehow the platform was quoting
1964.39 after the server was up. This is so far different from the tick data. And today (22nd May), your platform is showing that the lowest price reached during 14th April was
1962.73-attached with the screenshot taken. Can you please justify on this price discrepancy? Which is the
true price that we should refer to?
iii) As compare to 5 other platforms, the lowest price of gold reached during the said time (14th April) was around
1960.xx. I understand that you might have different LPs as compared to other platforms, but could you please provide the details of the tick data and LPs to justify on this part?
Looking forward to hearing from you soon.
Thanks.