Possibly scammed by Tradersway.

desman91

Recruit
Messages
4
Friday (4-27-18), the market closed while I was in two XAU / USD trades. My trades at the time the market closed were at -167.87. Priced was at 1323.96 at that particular time. As soon as the market opened at 5:00 pm Central Time by trades closed out at a lost of $386.97 I ask Tradersway to provide proof that my trades hit the stop loss and they never did. Could I get any insight on to whats going on? IMG_2427.PNG image1.png image1.png
 

desman91

Recruit
Messages
4
Sorry for the typos. As you can see from the images, I was holding a couple of trades over the weekend. Tradersway even sent me a daily confirmation of my trades at 5:00 pm on Friday afternoon. As soon as the market opened on Sunday my trades closed out at a substantial lost. They have provided no proof or data that my trade actually hit SL. How could my trades lose if the market was closed and the last price was no where near the SL??
 

desman91

Recruit
Messages
4
Price reached 1325.10 the day it closed and didn’t go any higher. This is on the 4 hour timeframe. How did price reach my SL (1326.85) , especially if the market was closed. Show me the proof
 

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desman91

Recruit
Messages
4
Friday (4-27-18), the market closed while I was in two XAU / USD trades. My trades at the time the market closed were at -167.87. Priced was at 1323.96 at that particular time. As soon as the market opened at 5:00 pm Central Time by trades closed out at a lost of $386.97 I ask Tradersway to provide proof that my trades hit the stop loss and they never did. Could I get any insight on to whats going on? View attachment 37294 View attachment 37295 View attachment 37295
They eventually investigated said the ask price of 1327.13 at the opening ...even though the bid price only reached 1325.28.
 

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judy3352

Recovery Room Scammer
Messages
2
I was scammed by an etz scam broker last month but I have been able to get my money back .
I can give you insight on how I got my money back.
feel free to reach out
 

TradersWay

TradersWay Representative
Messages
1,229
Sorry, we did not see this thread. The client is trading with Sell orders which close at the ask price. MT4 draws its candles using only the Bid prices, so it can appear that the price did not reach the level at which the trades closed by simply checking a chart.

All Buy orders open at the Ask and close at the Bid.
All Sell orders open at the Bid and close at the Ask.

Perhaps one day MetaQuotes will allow users to explore both Bid and Ask prices on the charts to eliminate this extremely common source of confusion that clients experience all the time.
 
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