Problems with Dukascopy

Anatoli5555

Recruit
Messages
2
100% измена. открыл сделку с большим лотом, был только один открытый ордер, все было перед моими глазами, когда тренд пошел в моем направлении, и была большая прибыль, скачок на 500 пунктов, ордер исчез перед моими глазами Я видел это, затем тенденция пошла еще выше, я мог получить очень большую прибыль. Из истории операций порядок исчез, они его удалили. Я написал в службу поддержки, и они сказали мне, что мы проверим это сейчас, они сказали, что заказа не было, потому что он не появился в истории, покажите скриншот. Как и раньше, даже для сомнительных компаний таких проблем не было, никогда не было, особенно тогда все происходило очень быстро. Читаю отзывы на других ресурсах, похожие проблемы, много нареканий, не случайность. Плюс большие комиссии и плохая работа терминала. 100% мошенничество. Мой менеджер Даниил Егоров.
 

Anatoli5555

Recruit
Messages
2
100% cheating. opened a deal with a large lot, there was only one open order, everything was in front of my eyes when the trend went in my direction and there was a big profit, a jump of 500 points, the order disappeared in front of my eyes, I saw it, then the trend went even higher I could get very huge profit. From the history of operations, the order disappeared, they deleted it. I wrote to the support team and they told me that we’ll check it now, they said that there was no order, because it didn’t appear in the history, show a screenshot. As earlier, even for dubious companies such there were no problems, never did, especially uh then everything happened very quickly. I read reviews on other resources, similar problems, a lot of complaints, not an accident. Plus big commissions and bad terminal work. 100% fraud. My manager Daniel Egorov.
 

4evermaat

2nd Lieutenant
Messages
2,133
100% cheating. opened a deal with a large lot, there was only one open order, everything was in front of my eyes when the trend went in my direction and there was a big profit, a jump of 500 points, the order disappeared in front of my eyes, I saw it, then the trend went even higher I could get very huge profit. From the history of operations, the order disappeared, they deleted it. I wrote to the support team and they told me that we’ll check it now, they said that there was no order, because it didn’t appear in the history, show a screenshot. As earlier, even for dubious companies such there were no problems, never did, especially uh then everything happened very quickly. I read reviews on other resources, similar problems, a lot of complaints, not an accident. Plus big commissions and bad terminal work. 100% fraud. My manager Daniel Egorov.


I've been teaching people to record their trading screen continuously for YEARS now. No different than having surveillance video at your home or store. Do you understand why now?

Do you at least have your trading software journal logs and screenshot of the chart showing entry/exit of trade? (do not turn off your computer or terminal). You need to gather this now. Post it here ASAP.

Take a look at this article: https://www.forexpeacearmy.com/comm...ccount-trade-history-statements-part-1.63543/ Jforex and other trading platform will have a similar procedure.

They must have a formal complaint procedure. I suggest you file a formal complaint with the broker immediately.
 
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4evermaat

2nd Lieutenant
Messages
2,133
Your next steps:

--> Have you written a review of the company? https://www.forexpeacearmy.com/forex-reviews/52/dukascopy-forex-brokers?per-page=50

--> familiarize yourself with FPA's Traders court rules: https://www.forexpeacearmy.com/community/threads/new-traders-court.58022/

--> after 75 hours, you may formally invite the company here: https://www.forexpeacearmy.com/comm...how-to-invite-a-company-to-your-thread.58438/

--> Do NOT abandon this thread. Every week, check back to report any updates from the company and/or respond to any unanswered inquiries.

------

--> Please complete all missing steps as soon as possible.
 

4evermaat

2nd Lieutenant
Messages
2,133
Also, grab a screenshot of the chart screen where you opened the trade, if possible. (I assume you did not close the terminal program). Do not close the trading software terminal until you gather all available evidence.
 

The Reaper of F

Sergeant
Messages
198
22 days have passed. Any updates, OP? We'll like to inquire about the status of your issue. Quite frankly, it was a thing in the past that I was stunned by the complaints launched against Dukascopy. Now, it seems that it's a little...obvious to me that the dots connected pretty well.
 
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