I just started a new account, on December 30th 2013, with traderspulse.com because they had a 150% festive bonus for all new accounts. So I deposited $200 and they gave me $300 credit.
At the start I couldn't use the account on mt4 or on their webtrader, so I made contact by e-mail and after a long day, I got mt4 working but still not their webtrader.
December 30th I was trading as normal, made a bit of money, morning of 31st I got a price alert so wanted to close my GBPUSD trade around the 1.348 mark, trading was "disabled" as mt4 said. I now couldn't close my trades, or open new ones and the prices and my balance all stopped updating, my balance was stuck on $7 (just for clarification, I am using 3 mt4 accounts and the other 2 were working fine). I e-mailed them twice on the 31st no reply.
Then tonight end of Jan 1st 2014, my account finally updated and my account is now showing -$195.03
My GBPUSD trade slipped way past the stop loss
14883208 GBPUSD Sell 1 1.65065(open) 1.652 0(stop loss) 0 0 1.65703(close) -638($)
I've attached a screenshot of the history on their webtrader.
I would really appreciate any advice.
Thank you
At the start I couldn't use the account on mt4 or on their webtrader, so I made contact by e-mail and after a long day, I got mt4 working but still not their webtrader.
December 30th I was trading as normal, made a bit of money, morning of 31st I got a price alert so wanted to close my GBPUSD trade around the 1.348 mark, trading was "disabled" as mt4 said. I now couldn't close my trades, or open new ones and the prices and my balance all stopped updating, my balance was stuck on $7 (just for clarification, I am using 3 mt4 accounts and the other 2 were working fine). I e-mailed them twice on the 31st no reply.
Then tonight end of Jan 1st 2014, my account finally updated and my account is now showing -$195.03
My GBPUSD trade slipped way past the stop loss
14883208 GBPUSD Sell 1 1.65065(open) 1.652 0(stop loss) 0 0 1.65703(close) -638($)
I've attached a screenshot of the history on their webtrader.
I would really appreciate any advice.
Thank you