Profiforex Issue

tankbeta

Private
Messages
13
yes i have the same problem.
first month with them was all good i almost double my account through scalping then after a week they emailed me and saying they changed my account to 5 digit quotation. then i went to there customer support to ask why did they changed it. they said it was changed because my trades are less than 1 minute and my account should be a 5 digit quote so i can trade again '1 minute trades'. then all went back to normal i continue trading with them

then after a month it was morning when i opened my account i saw my balance to $-8464.68 i immediately contacted the support and they told me that they removed all the my less than 1 min trades(WINS) and telling SCALPING and less than 1 min trades are not allowed and im violating their client agreement etc etc ..


Our Email Convo About the $-8464.68

03.12.2012, 09:11, "myname" <email>:
Hi

can you please check my account why it s now below 0 and with a balance of -8464.68

my account number is 289579


Sincerely,
myname

----------------------------------------------

From: "finance@profiforex.com" <finance@profiforex.com>
To: myname <myemail@yahoo.com>
Sent: Monday, December 3, 2012 5:35 PM
Subject: Re: Balance -8464.68


Dear myname,

A lot of violations of our Client Agreement were detected on your trading account: deals less than 1 minute on 4 digit quotations, for example: 54014829, 54014872, etc.

Deals less than 1 minute on 4 digit quotations are not allowed according to the Client Agreement:
http://www.profiforex.com/data/doc/Profiforex_Client_Agreements.pdf

These deals less than 1 minute on 4 digit quotations were cancelled on your account (according to the Client Agreement, item 8.1) that is why the balance changed as the result.
Your further questions are welcome!

Kind regards,
Victoria Rouvali
Account Service Manager
Profiforex Corp.
Profiforex Dealing Center


-----------------------------------------------------


03.12.2012, 17:36, "myname" <myemail@yahoo.com>:
"Deals less than 1 minute on 4 digit quotations are not allowed"

-the last time i had a conversation with your support is that your allowing me to scalp less than 1 minute and you even changed my account to a 5 digit quotation and currencies turned to EURUSDv and like that....
Sincerely,

myname

--------------------------------------------------


From: "finance@profiforex.com" <finance@profiforex.com>
To: myname <myemail@yahoo.com>
Sent: Tuesday, December 4, 2012 2:36 AM
Subject: Re: Balance -8464.68


Dear myname,

Yes, scalping and less than 1 minute deals are allowed on 5 digit quotations (with suffix "v", as you said "EURUSDv") but are not allowed on 4 digit quotations.

Only such deals on 4 digit quotations were cancelled, nothing was done with 5 digit quotations.

Kind regards,
Victoria Rouvali
Account Service Manager
Profiforex Corp.
Profiforex Dealing Center

-------------------------------------------------



04.12.2012, 05:03, "myname" <myemail@yahoo.com>:
my account is a 5 digit quotation. so what is the problem with that?


Sincerely,

myname

-----------------------------------------

From: "finance@profiforex.com" <finance@profiforex.com>
To: myname <myemail@yahoo.com>
Sent: Wednesday, December 5, 2012 8:31 AM
Subject: Re: Balance -8464.68


Dear myname,

There are absolutely no problems with your orders on 5 digit quotations, but before this you were also using 4 digit quotations for trading. There are violations.
Please look at the statement of your account (attached). There you can see comments "Less than 1 min, cancel" - these are the comments to deals on 4 digit quotations that you made, less than 1 minute and violating our Client Agreement.

Kid regards,
Victoria Rouvali
Account Service Manager
Profiforex Corp.
Profiforex Dealing Center
-------------------------------------------------


05.12.2012, 06:13, "myname" <myemail@yahoo.com>:

HI
About the less than 1 min trades i was already informed back then by your support about the violation of 1 min trades that is why you changed my account to a 5 digit quotation, so i thought it was already fixed and im allowed to trade again. but Now after 1 month you are questioning my trades again?


Sincerely,

myname

--------------------------------------


Dear myname,

We are not questioning your trades, we have processed violating trades (less than 1 minute on 4 digit quotations) according to the Client Agreement because it wasn't done before.

Kind regards,
Victoria Rouvali
Account Service Manager
Profiforex Corp.
Profiforex Dealing Center

END OF CONVO

-----------------------------
we had a exchange of emails about what happen but i surrendered with it because they are like making a joke with me. i just let them took all my winnings and even my deposit . bec whatever explnation i made i think they will not giveback even at least my deposit :(



and this morning i received an email again about my review & rating in profiforex

START----------------------------

Dear My name,

We have noticed your review on Profi Forex | ProfiForex.com reviews and ratings by Forex Peace Army .
We have already contacted FPA before regarding such issues and they offered two variants to solve it.

The first variant is that you update your review: write the truth and apologize for incorrect description of the situation.

The second variant is that we will have nothing to do, but publish all the correspondence with you and your account statements as a proof of the real situation.

Also, we're going to consult with lawyers what measures should we take to solve the issue with this slander/libel.

Please let us know today which variant seems to be better for you.

Thanks and regards,
Victoria Rouvali
Account service manager
Profiforex Corp.

END----------------------------------------------------

So here is my revise Review of Profiforex and i think theres nothing wrong with putting a review of my experience about a broker.

so i just had to put this review so everyone will know my experience in trading Profiforex

attached in this email is the DEtailed Statement View attachment Profiforex Corp.docx
 

Pharaoh

Colonel
Messages
19,994
The startment is a little hard to read since the columns are set a bit too narrow.

If cancelling ALL trades (not just profitable ones) that violated the TOS puts you negative, then you're pretty much stuck with the loss. On the other hand, if only profitable trades that violated TOS were deleted, then there's a major issue here.

Personally, I don't want to trade with any broker that says they don't honor trades less than a minute. I don't scalp often, but I like to have my options open. Also, any broker that does this is admitting that the account isn't directly connected to the liquidity providers.
 
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