Problem profits cancellation by ActiveTrades.com

[D4NY76]

Thanks FxMaster, i've opened my own Scam Alert few days ago. I've described my issue but no answer from the broker even if it has been invited: https://www.forexpeacearmy.com/comm...worst-experience-ever-is-to-be-scammed.72020/

I will continue there, thanks again

 

[D4NY76]

I had a trading account with ActiveTrades Bahamas number 915494. Few days ago I have received an email from the company that my account blocked due abusive trading and violation of a client agreement in point 9.14.

This point is bellow:

We do not permit the use of the Online Facility for unfair arbitrage activity or otherwise taking advantage of internet delays, using software or any other manipulative or abusive behaviour (such as, but not limited to, the dissemination of false or misleading market information through media, including the internet, or by any other means with the intention of moving the price of a Product or the underlying property or value, having access to confidential information which may trigger market movements when made public or having any other confidential information about events and transactions likely to cause the same) which could adversely impact on fair and orderly trading on the Online Facility, according to our judgement. In addition, you agree that using any device, software, algorithm, strategy or practice in your dealings with us which means you are unlikely to suffer any downside market risk will be evidence that you are taking unfair advantage of us.


When I have asked for explanation how they detect my abusive trading I didn.t get any answer, they just link to customer agreement. I don’t use any arbitrage software on this account and you can see it watching on screenshot. Maybe they means I use insider information but is just not funny. So they have cancelled all my deals and profits and return my deposit back.

Hello POWERPAMM, did you had any help from FCA? It's my first bit problem with a broker and need some advice.

 

[powerpamm]

Hello POWERPAMM, did you had any help from FCA? It's my first bit problem with a broker and need some advice.

I was on Bahamas, not FCA. but my expirience says if broker say you using arbitrage FCA will not try to sort out.

 

[altucano]

Hi, hav e you get a reply from regulator about your experience?

 

[Pharaoh]

I was on Bahamas, not FCA. but my expirience says if broker say you using arbitrage FCA will not try to sort out.

In some cases, a full investigation is only one complaint away. If you want to improve the odds of something being done, let EVERY relevant regulater know.