@gbenga112:
I am happy to apologise when I am at fault.
However, I will not supplicate and apologise to a person who has been rude to me and who has twisted facts just because she is a customer.
We sent the refund as requested so we have nothing to apologise for. An apology for the sake of an apology is useless.
@rosemarie:
You were never banned from the forum. You were banned from sending support emails through the ticket system after your refund was issued. This rather severe measure was taken due to your hostile and harassing emails.
There is no point arguing what constitutes a scam. The only point is that in three years of business your claim of dishonesty is the only I have seen. If I was actively scamming people there would be many scam reports on this site and on the internet.
As for your other assumption, you are wrong. We do have evidence of posting a cheque. All mail we send is registered. I can send you the receipt if you care to open a support ticket.
Rosemarie I think most people here would agree I have been nothing but helpful and (for the most part) courteous to you here on FPA. So if you could please stop complaining and making unfounded accusations it would help matters greatly. I really do not wish to engage in he said she said on-line arguments.
I have told you that I have cancelled the cheque we sent and that we are sending a PayPal refund.
So please can you stop being argumentative and await the refund? And can you please direct any questions to me via the support system. In the event that you do not receive your refund by Friday I will be more than happy for you to come back on here and let everybody know. As gbenga112 wisely said, let bygones be bygones.
Nick
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EDIT (added later):
As for the emails. I am very sorry for calling you a liar without being sure. It is entirely possible that one of my employees responded to you out of anger (under my name) and deleted those emails so I would not find out.
I am happy to look further into the authenticity of those emails. I keep daily database backups for my site so I can delve into the backup for that day and make sure nothing was deleted.
If you open a support ticket and send me a copy+paste of the offensive emails I will gladly look into it. If I find one of my employees did in fact send you offensive emails I will deal with the employee accordingly. So if you truly did receive those emails feel free to open a ticket and I will fully investigate the matter.
I am happy to apologise when I am at fault.
However, I will not supplicate and apologise to a person who has been rude to me and who has twisted facts just because she is a customer.
We sent the refund as requested so we have nothing to apologise for. An apology for the sake of an apology is useless.
@rosemarie:
You were never banned from the forum. You were banned from sending support emails through the ticket system after your refund was issued. This rather severe measure was taken due to your hostile and harassing emails.
There is no point arguing what constitutes a scam. The only point is that in three years of business your claim of dishonesty is the only I have seen. If I was actively scamming people there would be many scam reports on this site and on the internet.
As for your other assumption, you are wrong. We do have evidence of posting a cheque. All mail we send is registered. I can send you the receipt if you care to open a support ticket.
Rosemarie I think most people here would agree I have been nothing but helpful and (for the most part) courteous to you here on FPA. So if you could please stop complaining and making unfounded accusations it would help matters greatly. I really do not wish to engage in he said she said on-line arguments.
I have told you that I have cancelled the cheque we sent and that we are sending a PayPal refund.
So please can you stop being argumentative and await the refund? And can you please direct any questions to me via the support system. In the event that you do not receive your refund by Friday I will be more than happy for you to come back on here and let everybody know. As gbenga112 wisely said, let bygones be bygones.
Nick
-----------------
EDIT (added later):
As for the emails. I am very sorry for calling you a liar without being sure. It is entirely possible that one of my employees responded to you out of anger (under my name) and deleted those emails so I would not find out.
I am happy to look further into the authenticity of those emails. I keep daily database backups for my site so I can delve into the backup for that day and make sure nothing was deleted.
If you open a support ticket and send me a copy+paste of the offensive emails I will gladly look into it. If I find one of my employees did in fact send you offensive emails I will deal with the employee accordingly. So if you truly did receive those emails feel free to open a ticket and I will fully investigate the matter.
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