Dear Forex peace army readers,
In this thread I want to inform you to be aware with ACFX broker due to my recent case with them. I traded CFDs product #GOOG and won the trades in a normal way and all my won trades have been confirmed by ACFX through their daily accounts confirmations emails. On the next days they drew back their confirmations, which were confirmed by both parties, and zero out my won trades illicitly.
A internal complaint procedure I did make with ACFX and then go to CySEC. Up to now almost two month are passed and CySEC is not able to answer my complaint, although they already confirmed my online complaint submitting.
In the attachment you can see all the details of my written complaint to CySEC.
Best regards
Minh
In this thread I want to inform you to be aware with ACFX broker due to my recent case with them. I traded CFDs product #GOOG and won the trades in a normal way and all my won trades have been confirmed by ACFX through their daily accounts confirmations emails. On the next days they drew back their confirmations, which were confirmed by both parties, and zero out my won trades illicitly.
A internal complaint procedure I did make with ACFX and then go to CySEC. Up to now almost two month are passed and CySEC is not able to answer my complaint, although they already confirmed my online complaint submitting.
In the attachment you can see all the details of my written complaint to CySEC.
Best regards
Minh
Attachments
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Complaint_to_CysSEC_Against_ACFX.pdf458 KB · Views: 17
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emails about techncial issue and zero out won tradeds.pdf458.4 KB · Views: 12
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email about reasons for zero out won trades.pdf485.4 KB · Views: 12
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Complaint_Compliance.pdf659.3 KB · Views: 12
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Atlas_Daily_Confirmation_20_05_2015.pdf394.5 KB · Views: 21