RESOLVED - ACFX zero out my won trades illicitely

[namminh]

Dear Forex peace army readers,

In this thread I want to inform you to be aware with ACFX broker due to my recent case with them. I traded CFDs product #GOOG and won the trades in a normal way and all my won trades have been confirmed by ACFX through their daily accounts confirmations emails. On the next days they drew back their confirmations, which were confirmed by both parties, and zero out my won trades illicitly.
A internal complaint procedure I did make with ACFX and then go to CySEC. Up to now almost two month are passed and CySEC is not able to answer my complaint, although they already confirmed my online complaint submitting.

In the attachment you can see all the details of my written complaint to CySEC.

Best regards

Minh

 

[Pharaoh]

Send a followup inquiry to Cysec once ever week or two. Cyprus also has a financial ombudsman.

Send ACFX an invitation to come and join this thread.

 

[namminh]

thanks Pharaoh!

I did invite ACFX to join that thread and waiting that their representative will come to discuss. Below in red is my sent text to them.

"Dear Sir/madame,

As our disputation is escalating in a new level of complaining and also for the benefits of thousands clients at your firm, I officially invite you to visit that thread at FPA to discuss about the disputed matter between us for the acc 88017 at that link:

https://www.forexpeacearmy.com/fore...1-acfx-zero-out-my-won-trades-illicitely.html


​Thanks and best regard

 

[FxMaster]

Three steps that you must follow

1st - Invite them to join this thread via email (Send email to every possible address).

Emails are

Support
Tel: +357 25 50 1000
Email: support@acfx.com

Marketing
Tel: +357 25 50 1081
Email: marketing@acfx.com

Dealing
Tel: +357 25 50 1055
Email: dealing@acfx.com

Compliance
Tel: +357 25 50 1065
Email: compliance@acfx.com

Partners
Tel: +357 25 50 1032
Email: partners@acfx.com

Accounting
Tel: +357 25 50 1079
Email: accounting@acfx.com

2nd - Go to their website and invite them to here via Live Chat.

3rd- Go to their Social media pages and share your STORY and Link of this Thread as a comment on latest post.

Social pages are

https://twitter.com/ACFX1
https://www.facebook.com/AtlasCapitalFX
https://www.linkedin.com/company/1404851?trk=tyah&trkInfo=idx:2-1-3,tarId:1424074781790,tas:acfx
https://plus.google.com/110391689018500077852/posts
https://www.youtube.com/user/acfxppc


Also share your review at FPA Review page here ACFX.com (Atlas Capital Forex) Review - Forex Peace Army


If you deposited Money via credit card then talk with CC department and ask for Charge back as soon as possible.



PS: We want your votes at open cases, check this section FPA Open Cases and votes for Guilty or Not Guilty.

LETS FIND & KICK SCAMMER OUT.​

 

[namminh]

@FxMaster: Thanks for your info. those steps will be then done.

Our accounts( I train traders and open more accounts there) have been closed at that time immediately and money were withdrawn in full ( One USD ist left there.)

profxvn's Profile | Myfxbook

 

[namminh]

Send a followup inquiry to Cysec once ever week or two. Cyprus also has a financial ombudsman.

Send ACFX an invitation to come and join this thread.

THE FINANCIAL OMBUDSMAN OF THE REPUBLIC OF CYPRUS - Financial Ombudsman Announcements Is that their page?

 

[Pharaoh]

I think that's the one.

 

[namminh]

I think Cyprus now is in crisis. The system reacts nothing on complaint.

So next steps I will bring that case to related EU authorities. Traders, be aware with Cyprus regulations because it makes no sense if one complaining according to their procedures and no one can react on that. Such kind of system must be something wrong in the inside.

 

[namminh]

Traders!

be aware of Cyprus regulations. I complain their CIF according to their own procedures but no one answer. Reminding emails sent to them, even to their chairman and other included but no one react. Interesting system in EU.


I will bring that case to related EU authorities.

Such kind of system must be something wrong inside.

 

[Pharaoh]

Cysec is getting bombarded by complaints. Send a gentle followup every week or two. You can also file a complaint with the Cyprus Financial Ombudsman as well ask asking higher authorities at the EU to take a look.