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RESOLVED Application for retrieval of fund from the deleted MasterForex account

Discussion in 'Scam Alerts' started by Alexander Godwin Ekpa, Sep 12, 2011.

  1. Alexander Godwin Ekpa

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    I have an account with Master Forex with the sum of $216 (Two Hundred and sixteen USD) which according them has been deleted from their database without notification of any kind. I noticed this while trying to login because after several unsuccessful attempts I contacted the technical crew for a possible password recovery and only to told that my account has been deleted whereas in June this year I login and accessed same account.

    I have written to them a lot of times and I was even advised to write to the claim department which I did. They still said money is irrecoverable.

    Please I will appreciate if FPA could help me out.

    See below some document to portray my case.
     
  2. AsstModerator

    AsstModerator FPA Forums and Reviews Admin

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    I contacted MasterForex about this issue and got a reply...

    I've added a warning about this policy to MasterForex's review page.
     
  3. Alexander Godwin Ekpa

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    what happens to me money in the account

    I see it as a point of betrayal, a very wrong managerial technique putting it comparatively with the conventional banks because no matter the length of inactivity your account can only be dormant thereby allowing you the option of reactivating your account at your convenience. what happens to me money in the account?
     
  4. Pharaoh

    Pharaoh Colonel

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    It looks like they think your money is now their money.
     
  5. Alexander Godwin Ekpa

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    Any order measure?

    Master, Is there nothing to do so that I will get back my money?
     
  6. Pharaoh

    Pharaoh Colonel

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    I think it's time to let the world know about this policy.
     
  7. fxfrench

    fxfrench FXOpen AU Representative

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    Have they at least offered to retrieve the account from archives? Ask them to do it even if there is a small fee involved. They must have a record somewhere.
     
  8. Kiran Thomas C

    Kiran Thomas C Private

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    They should be able to recover the record

    I strongly feel they can recover the data with out any issues ,even it is archived ,they would have kept the data some where ,which can be usable atleast by their employees ,in case of an emergency .Else ,they will be able to restore from some backup media's . Normally Bank keeps data of a customer for more than 5 to 10 years ,even though customer closed the account and left the bank for ever .

    Else this is a big scam .............FPA should blacklist this broker ,if they are not giving his money.
     
  9. fxfrench

    fxfrench FXOpen AU Representative

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    That would be due to compliance with rules from a financial regulator ;)
     
  10. AsstModerator

    AsstModerator FPA Forums and Reviews Admin

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    MasterForex has changed their view on this. They now say that this policy of archiving and deleting accounts applies to unfunded accounts. They have retrieved the account in question and restored the balance.
     

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