Resolved: Axi trade forcing me to withdraw to expired debit card.

[Ls1ben]

Hi all,

I have a live account that I have been trading on and made many deposits and withdrawals from over 5+ years.

The debit card I used to make my last deposit has expired and they will not let me update it with a new card or any other method (all in same name) and are telling me I have to withdraw my last deposit amount to an expired card then chase my bank for it.

This just feels wrong and like they are trying to hold my funds. I have attempted a small withdrawal to see if my bank will get it or not but has anyone come accross this?

 

[FxMaster]

Hi all,

I have a live account that I have been trading on and made many deposits and withdrawals from over 5+ years.

The debit card I used to make my last deposit has expired and they will not let me update it with a new card or any other method (all in same name) and are telling me I have to withdraw my last deposit amount to an expired card then chase my bank for it.

This just feels wrong and like they are trying to hold my funds. I have attempted a small withdrawal to see if my bank will get it or not but has anyone come accross this?

Can we have an exact website address, please?

 

[Ls1ben]

Can we have an exact website address, please?

www.axi.com

 

[FxMaster]

www.axi.com

A few steps that you must follow to draw their attention to your issue,
Follow the suggested steps below:

If you deposited your money via credit card, contact customer care ASAP and ask them to file a chargeback.
Go to their website and invite them to here via Live Chat
Invite them to join this thread via email (Send an email to every possible address).

You will find their email and address here:

Contact Us / Axi

www.axi.com

Also, Share your story as a review here:

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AxiTrader offers over 130 CFD instruments across Forex, Stocks, Indices, Commodities, Precious Metals, and Cryptocurrency categories. Read unbiased AXI reviews.

www.forexpeacearmy.com

You can also make a complaint with the regulators mentioned here:
Axi is a trading name of AxiTrader Limited (AxiTrader), which is incorporated in St Vincent and the Grenadines, number 25417 BC 2019 by the Registrar of International Business Companies, and registered by the Financial Services Authority, and whose address is Suite 305, Griffith Corporate Centre, PO Box 1510, Beachmont Kingstown, St Vincent and the Grenadines.

AxiTrader is 100% owned by AxiCorp Financial Services Pty Ltd, a company incorporated in Australia (ACN 127 606 348). Over-the-counter derivatives are complex instruments and come with a high risk of losing substantially more than your initial investment rapidly due to leverage. You should consider whether you understand how over-the-counter derivatives work and whether you can afford to take the high level of risk to your capital. Investing in over-the-counter derivatives carries significant risks and is not suitable for all investors.

You can also share your story on their social media pages mentioned below:

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You can view and join @axi_broker right away.

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[Ls1ben]

Thank you for the advise

 

[FxMaster]

Thank you for the advise

You are most welcome

 

[Ls1ben]

For anyone else that has this issue I can confirm that I received the money even tho my debit card was expired luckily. Don't know if this will be the case for everyone.

 

[FxMaster]

For anyone else that has this issue I can confirm that I received the money even tho my debit card was expired luckily. Don't know if this will be the case for everyone.

Does this mean your issue has been resolved?

 

[Ls1ben]

Yes thank you can close thread

 

[FxMaster]

Yes thank you can close thread

It`s always good to see resolved cases. Yo mods, can you please mark and move it to the resolved folder??

Note: Don't forget to update* your review if you left any
* To update the review, you need to submit a review for the company with the same name as you used before on their review page.

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