PipsHunter69
Private
- Messages
- 10
Hello Dear Traders,
I encountered a problem with Bdswiss, at the opening of the markets on August 9, 2021, XAU / USD started to fall and reached the price of 1697 at 00:57 (utc + 2 Paris time).
The chart of the Bdswiss platform is linked to Tradingview, the price is exactly the same,I have been on it for several months, by clicking on the bdswiss chart we are redirected to the one linked on Tradingview.
However, in the space of an instant, Bdswiss moved the price of XAU / USD from 1697 to 1671, a difference of 26 points. Also, during the fall, I was unable to deposit to protect my account. XAU / USD hit 1653 while the official low is 1687.
I then contacted support to ask for an explanation of this incredible price move of 26 points in an instant, 34 points in total on XAU / USD and the inability to deposit.
Support initially ignored the price move and asked me to provide them with a position id screen regarding the deposit issue.
I then replied to their email, ignoring the deposit problem by insisting on the price movement made by the platform. Here is what the support replied
''Thank you for your email. Kindly note that we provide the prices as received from our liquidity providers. "
They then bounced back on the deposit issue.
However, after their response Bdswiss closed my FSC regulated account with possible leverage at 1: 500 and opened a new CYSEC regulated account for me with maximum leverage 1:30. Due to the account closure, I cannot provide them with information regarding my positions closed. I had only the screen of id positions from the one closed at 00:57 when they dropped the price for 26 points.
I subsequently replied to their email, ruling their website contradictory with their previous response:
"Deep Liquidity, Direct Access to Top-Tier Liquidity Providers, No order manipulation, no conflicts of interest."
I am asking for an explanation because such a displacement of the price of XAU / USD by 34 points is really fraudulent, I also asked the reason for the closure of my FSC regulated account.
I haven't heard back from them since.
I would like to know if it is legal for the broker to move a price that the XAU / USD has never reached, it is an incredible difference of 34 points, it is literally a crash made by the broker on its own.
Also, I don't know how to react regarding my deposit problem and the closing of the FSC regulated account replaced by a CYSEC account.
Thanking you,
Regards
I encountered a problem with Bdswiss, at the opening of the markets on August 9, 2021, XAU / USD started to fall and reached the price of 1697 at 00:57 (utc + 2 Paris time).
The chart of the Bdswiss platform is linked to Tradingview, the price is exactly the same,I have been on it for several months, by clicking on the bdswiss chart we are redirected to the one linked on Tradingview.
However, in the space of an instant, Bdswiss moved the price of XAU / USD from 1697 to 1671, a difference of 26 points. Also, during the fall, I was unable to deposit to protect my account. XAU / USD hit 1653 while the official low is 1687.
I then contacted support to ask for an explanation of this incredible price move of 26 points in an instant, 34 points in total on XAU / USD and the inability to deposit.
Support initially ignored the price move and asked me to provide them with a position id screen regarding the deposit issue.
I then replied to their email, ignoring the deposit problem by insisting on the price movement made by the platform. Here is what the support replied
''Thank you for your email. Kindly note that we provide the prices as received from our liquidity providers. "
They then bounced back on the deposit issue.
However, after their response Bdswiss closed my FSC regulated account with possible leverage at 1: 500 and opened a new CYSEC regulated account for me with maximum leverage 1:30. Due to the account closure, I cannot provide them with information regarding my positions closed. I had only the screen of id positions from the one closed at 00:57 when they dropped the price for 26 points.
I subsequently replied to their email, ruling their website contradictory with their previous response:
"Deep Liquidity, Direct Access to Top-Tier Liquidity Providers, No order manipulation, no conflicts of interest."
I am asking for an explanation because such a displacement of the price of XAU / USD by 34 points is really fraudulent, I also asked the reason for the closure of my FSC regulated account.
I haven't heard back from them since.
I would like to know if it is legal for the broker to move a price that the XAU / USD has never reached, it is an incredible difference of 34 points, it is literally a crash made by the broker on its own.
Also, I don't know how to react regarding my deposit problem and the closing of the FSC regulated account replaced by a CYSEC account.
Thanking you,
Regards