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Resolved: Be careful: Unusual activity by FXPro which taking advantage the traders

Discussion in 'Resolved Issues' started by cfatienza4, Mar 10, 2018.

  1. cfatienza4

    cfatienza4 Recruit

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    I have 2 positions both BUY and SELL for my hedging without limit for holding the positions to avoid margin call, but FXPro did something unusual which closed both trades.

    Here are my positions:
    Currency Pair: AUDUSD
    Balance amount: 5K+

    Buy Position:
    Open trade: 0.77598 Closed by FXPro at: 0.77169 Closed Time: Mar 5 2018 6:05:01 - 35 pips distance from the low area of 0.77533 spread

    SELL Position:
    Open trade: 0.77413 Closed by FXPro at: 0.78125 Closed Time: Mar 5 2018 6:05:01 - 48 pips distance from the high area of 0.78128 spread

    DID62881855 AUDUSD Sell 02/03/2018 18:23:34.155 02/03/2018 22:41:46.894 0.77467 5 154.22 0.77407 1.00 $ 77 407.00 -6.97 60.00 53.03 6.0
    DID62881858 AUDUSD Sell 02/03/2018 21:30:10.091 02/03/2018 22:41:46.895 0.77479 5 939.58 0.77410 10.00 $ 774 070.00 -69.70 690.00 620.30 6.9
    DID62890022 AUDUSD Buy 02/03/2018 21:57:48.708 05/03/2018 06:05:01.642 0.77598 -1 564.30 0.77169 17.00 $ 1 318 078.00 -118.67 -7 293.00 -7 503.88 -42.9
    DID62890023 AUDUSD Sell 02/03/2018 22:50:01.753 05/03/2018 06:05:01.691 0.77413 -13 904.63 0.78125 17.00 $ 1 319 999.00 -118.62 -12 104.00 -12 340.33 -71.2
    Totals -1411.11 -15274.63

    1. Both positions were no limit, why FXpro closed both trades as if one expanded the other position will taking over it to hold the current positions?

    2. Opening goes more than 35 pips for Buy and 48 pips for Sell which make 90+ pips distance which shown in the graphs, in which during the weekend no special new came out for AUD and USD?

    3. If I compute the spread between BUY and SELL it goes 95pips distance, how doe it happened like that?

    4. The funny my equity goes -13.9K

    Can someone help me on this?

    Here are the trading graphs, you will see its very far away from the current price for both BUY and SELL closed positions and if you check both positions were not closed since Friday.

    Can someone help on this?
     

    Attached Files:

  2. FxMaster

    FxMaster Lt. Colonel

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    Did you talk to them regarding this yet?
    If yes then what reply you have received from them so far?
     
  3. cfatienza4

    cfatienza4 Recruit

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    Im still waiting for their reply. But if you analyzed the graph, its very unusual if you measure the distance between the buy and the sell closed price.
     
  4. cfatienza4

    cfatienza4 Recruit

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    As per FXPro they will just reset account to ZERO :-( very frustrating.

    Can someone double check too as it clear for me on the chart the issue. 95.6Pips distance from SELL 0.77413 to BUY 0.77169 position price. Distance from SELL to stopout closing price at 0.78125 which around 60.2pips and on the logs it 71.2pips insane and distance from BUY to stopout at 0.77169 which around 47pips based on their measurement tool.

    note the actual candle size represent only 11pips, even I compared the distance between my BUY and SELL the size will be 20pips.

    I will accept this if the candle on their ctrader charting tool represent the correct candle spikes but its not :-(

    Can some look into this?
     

    Attached Files:

  5. cfatienza4

    cfatienza4 Recruit

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    No matter how you trade perfectly or applying safety caution, if the broker will do unnecessary thing it you will still loss.

    Here is the trading historical of this live account from 1K turn into 5K, in one blink of an eye if you're not in-front your chart and the Broker's sees your make profit, then they will do things to blow it:-(

    From 1k to 5K to -13K to zero :-(

    So for those who tries to use FXPro as broker, please close your position every Friday do let this broker take advantage if your making profit.

    The problem, who will be able to help or be able to look this kind of issue?
     

    Attached Files:

  6. cfatienza4

    cfatienza4 Recruit

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    After discussion with the FXPro dealing helpdesk, agreement has been done they returned $663 better than nothing. I starting again back from start.

    Luckily that $663 went 1.8K yesterday after they funded back, then I withdraw $800, and today it went back again to 1.88k I withdraw the $500.

    The support of FXPro still for me look OK. Just be careful guys and make sure you dont leave any trades after Friday just to avoid any issue with the VWAP they called.
     
  7. FxMaster

    FxMaster Lt. Colonel

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    It`s always good to see resolved cases. Don't forget to edit your review if you left any :) Yo Mods, can you mark this thread as a resolved, please?
     
    4evermaat likes this.

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