Resolved - Binary International: No proper response on withdrawal

[SyedA1]

Here is the latest.....My withdrawal request were canceled and when i contacted the support they asked to re apply the request. It may be passed through by friday most probably.

Find the chat below.

Chat started: 2016-10-05 11:47 AM UTC

(11:47:34 AM) Customer Support: Do you still have questions that we can help answer?
(11:47:48 AM) Syed Arshad: Nope..
(11:47:51 AM) Syed Arshad: i have the same question.
(11:47:58 AM) Syed Arshad: withdrawal..request.
(11:47:59 AM) *** Greg joined the chat ***
(11:48:22 AM) Greg: Hello Syed, has our accounting department gotten back to you?
(11:48:29 AM) Syed Arshad: who cancelled the withdrawal request.
(11:48:38 AM) Syed Arshad: ?
(11:48:59 AM) Greg: I wasn't aware it was cancelled sir. Have you spoken to our support department?
(11:49:10 AM) Syed Arshad: not since yesterday
(11:49:22 AM) Syed Arshad: I am sure ..i dint do it..
(11:49:31 AM) Greg: Please be patient sir, I'm sure they will get back to you as soon as possible
(11:49:33 AM) Syed Arshad: it was done today..
(11:49:37 AM) Syed Arshad: at 5 in morning
(11:50:00 AM) Greg: I wasn't aware. Please reapply for a withdrawal and it should go through
(11:50:26 AM) Syed Arshad: Seriously....
(11:50:34 AM) Syed Arshad: u are not going to investigate in this ?
(11:50:46 AM) Syed Arshad: someone had accessed my account and cancelled the withdrawal.
(11:50:58 AM) Greg: I will investigate this now sir, one moment pease
(11:52:52 AM) Syed Arshad: Shall i put the withdrawal request again?
(11:53:53 AM) Greg: Yes, please do sir, we've taked to one of our colleagues from accounting and are waiting for her to approve the request, please apply again and it should go through. We apologize for any inconvenience
(11:55:25 AM) Syed Arshad: done..
(11:55:34 AM) Syed Arshad: any idea how much time it will take now?
(11:56:07 AM) Greg: Not too sure sir, we have alerted her so it should be done within the week, by Friday
(11:56:21 AM) Syed Arshad: Great...
(11:56:29 AM) Syed Arshad: i really hope this time..it goes through quickly..
(11:56:57 AM) Greg: Is there anything else that I can help you with?
(11:57:24 AM) Syed Arshad: well....thats all...if this goes through..it should be wonderful..
(11:57:30 AM) Syed Arshad: thnx a lot ...
(11:57:33 AM) Syed Arshad: u guys are great.
(11:57:36 AM) Syed Arshad:
(11:57:40 AM) Greg: Thank you sir


Syed

 

[FxMaster]

Here is the latest.....My withdrawal request were canceled and when i contacted the support they asked to re apply the request. It may be passed through by friday most probably.

Find the chat below.

Chat started: 2016-10-05 11:47 AM UTC

(11:47:34 AM) Customer Support: Do you still have questions that we can help answer?
(11:47:48 AM) Syed Arshad: Nope..
(11:47:51 AM) Syed Arshad: i have the same question.
(11:47:58 AM) Syed Arshad: withdrawal..request.
(11:47:59 AM) *** Greg joined the chat ***
(11:48:22 AM) Greg: Hello Syed, has our accounting department gotten back to you?
(11:48:29 AM) Syed Arshad: who cancelled the withdrawal request.
(11:48:38 AM) Syed Arshad: ?
(11:48:59 AM) Greg: I wasn't aware it was cancelled sir. Have you spoken to our support department?
(11:49:10 AM) Syed Arshad: not since yesterday
(11:49:22 AM) Syed Arshad: I am sure ..i dint do it..
(11:49:31 AM) Greg: Please be patient sir, I'm sure they will get back to you as soon as possible
(11:49:33 AM) Syed Arshad: it was done today..
(11:49:37 AM) Syed Arshad: at 5 in morning
(11:50:00 AM) Greg: I wasn't aware. Please reapply for a withdrawal and it should go through
(11:50:26 AM) Syed Arshad: Seriously....
(11:50:34 AM) Syed Arshad: u are not going to investigate in this ?
(11:50:46 AM) Syed Arshad: someone had accessed my account and cancelled the withdrawal.
(11:50:58 AM) Greg: I will investigate this now sir, one moment pease
(11:52:52 AM) Syed Arshad: Shall i put the withdrawal request again?
(11:53:53 AM) Greg: Yes, please do sir, we've taked to one of our colleagues from accounting and are waiting for her to approve the request, please apply again and it should go through. We apologize for any inconvenience
(11:55:25 AM) Syed Arshad: done..
(11:55:34 AM) Syed Arshad: any idea how much time it will take now?
(11:56:07 AM) Greg: Not too sure sir, we have alerted her so it should be done within the week, by Friday
(11:56:21 AM) Syed Arshad: Great...
(11:56:29 AM) Syed Arshad: i really hope this time..it goes through quickly..
(11:56:57 AM) Greg: Is there anything else that I can help you with?
(11:57:24 AM) Syed Arshad: well....thats all...if this goes through..it should be wonderful..
(11:57:30 AM) Syed Arshad: thnx a lot ...
(11:57:33 AM) Syed Arshad: u guys are great.
(11:57:36 AM) Syed Arshad:
(11:57:40 AM) Greg: Thank you sir


Syed

You had this chat on this Monday because today is Friday or they told that it will be credited by next Friday?

 

[SyedA1]

They told me that it will be processed by This friday i.e. today. Now i contacted them. They are telling that they will have an exact timeline on the withdrawal on monday only.

 

[holycow]

I hope you got your transaction processed as of now.. so what the update?

 

[FxMaster]

They told me that it will be processed by This friday i.e. today. Now i contacted them. They are telling that they will have an exact timeline on the withdrawal on monday only.

one more Monday passed, what was the reply from them?

 

[holycow]

So do we assume that the said issue is being resolved as there is still no update from the complainant himself, maybe he got the money!!

 

[FxMaster]

So do we assume that the said issue is being resolved as there is still no update from the complainant himself, maybe he got the money!!

No, We cant make it or assume resolved before the confirmation from victim.

 

[holycow]

Actually the complainant haven't updated the threads for some time so i thought so, anyways thanks for correcting me and lets hope that he get his issue resolved.

 

[SyedA1]

Hi All,

Good news!!!

My request got it approved on last friday but i was holding for the funds to reach my account.

Just saw the funds have reached my account full and final.

@binaryinternational, Thanks a lot for approving the processing the withdrawal finally.

Syed

 

[FxMaster]

Hi All,

Good news!!!

My request got it approved on last friday but i was holding for the funds to reach my account.

Just saw the funds have reached my account full and final.

@binaryinternational, Thanks a lot for approving the processing the withdrawal finally.

Syed

Congratulations, It`s always good to see resolved cases. Now choose your broker wisely. Best of luck for future.