Resolved: BinaryOnline - can't withdraw the funds

Alex0911

Recruit
Messages
10
Hi to all,

I don't even know, if I should tell the whole story with binaryonline, because as I read, we all have THE SAME story with binaryonline ...

Well ... In december 2017 I registered at binaryonline.com. I invested 250 €. I have made some profits with traiding and now have 373,63 € in my account. I wanted to withdraw some money and that's where all the problems started. Due to ther terms and conditions, it is mandatory for their adviser to give you a phone call before any withdrawal. So I got that phone call and they wanted me to deposit 2000 €, so I can withdraw 500 €. It was said, that I have to do something for their firm, so they can do somenthing for me in return. I didn't want to invest any more money and got very suspicious. Every time they called me, I wanted to talk only about 2 things - withdrawal and deleting my account. The adviser was very offensive and aggressive, I have been threaten, that the adviser has the power not to grand my withdrawal if he/she decides so. They are making new terms all the time and it is impossible to withdraw the money.

Let me tell you, that I thought, that I have lost all my funds and that i wrote them to close my account. I then tried to logg in and I couldn't, so I thought the story was over for me. Last week they called me and said I still have funds in my account - don't ask me how. And because i haven't been traiding, my account was dormant. I had to place 5 trades, which I did. Advisors kept calling me and telling, I have to deposit 2000 € so I can withdraw 500 € - it's been said I have to do something for their firm, so they can do something for me in return. I didn't deposit any more money and I surely wont. I think I don't have to mention, that the advisors were offensive, aggressiv and they thretened me.

After I read a lot of post here, I filled complaints here: https://www.econsumer.gov/en/FileAComplaint#crnt , here: http://ec.europa.eu/solvit/index_en.htm , and here: https://www.fca.org.uk/ .
I have been recording the phone calls too.

I have informed them about all the actions I have been taking. One small step was made since yesterday - my account isn't dormant anymore.

Now I have a question - can I claim from them to withdraw the whole amount in my account, or only the funds I have deposited?

I would be happy for any advice and help i can get.

Thank you.

And - sorry for my english (I'm from Slovenia)
 

Alex0911

Recruit
Messages
10
In the meantime, while I was waiting for this post to be moderated, I got an email, that my withdrawal is beeing approved.

Still waiting for the money to arrive in my bank account. I hope, this thread can soon be marked as resolved :)
 

FxMaster

Lt. Colonel
Messages
9,022
Hi to all,

I don't even know, if I should tell the whole story with binaryonline, because as I read, we all have THE SAME story with binaryonline ...

Well ... In december 2017 I registered at binaryonline.com. I invested 250 €. I have made some profits with traiding and now have 373,63 € in my account. I wanted to withdraw some money and that's where all the problems started. Due to ther terms and conditions, it is mandatory for their adviser to give you a phone call before any withdrawal. So I got that phone call and they wanted me to deposit 2000 €, so I can withdraw 500 €. It was said, that I have to do something for their firm, so they can do somenthing for me in return. I didn't want to invest any more money and got very suspicious. Every time they called me, I wanted to talk only about 2 things - withdrawal and deleting my account. The adviser was very offensive and aggressive, I have been threaten, that the adviser has the power not to grand my withdrawal if he/she decides so. They are making new terms all the time and it is impossible to withdraw the money.

Let me tell you, that I thought, that I have lost all my funds and that i wrote them to close my account. I then tried to logg in and I couldn't, so I thought the story was over for me. Last week they called me and said I still have funds in my account - don't ask me how. And because i haven't been traiding, my account was dormant. I had to place 5 trades, which I did. Advisors kept calling me and telling, I have to deposit 2000 € so I can withdraw 500 € - it's been said I have to do something for their firm, so they can do something for me in return. I didn't deposit any more money and I surely wont. I think I don't have to mention, that the advisors were offensive, aggressiv and they thretened me.

After I read a lot of post here, I filled complaints here: https://www.econsumer.gov/en/FileAComplaint#crnt , here: http://ec.europa.eu/solvit/index_en.htm , and here: https://www.fca.org.uk/ .
I have been recording the phone calls too.

I have informed them about all the actions I have been taking. One small step was made since yesterday - my account isn't dormant anymore.

Now I have a question - can I claim from them to withdraw the whole amount in my account, or only the funds I have deposited?

I would be happy for any advice and help i can get.

Thank you.

And - sorry for my english (I'm from Slovenia)
Few steps that you must follow to draw their attention to your issue,
Follow the suggested steps below:
Invite them to join this thread via email (Send an email to every possible address).
Go to their website and invite them to here via Live Chat
You will find their email and address here https://www.binaryonline.com/contact-us/

Also, Share your story as a review here http://www.forexpeacearmy.com/forex-reviews/12823/BinaryOnline-Binary-Option-Broker-Reviews

You can also share your story on their social media pages mentioned below:
https://www.facebook.com/BinaryOnline/

https://twitter.com/binary_online

https://plus.google.com/115706412446903315747
 

Alex0911

Recruit
Messages
10
Few steps that you must follow to draw their attention to your issue,
Follow the suggested steps below:
Invite them to join this thread via email (Send an email to every possible address).
Go to their website and invite them to here via Live Chat
You will find their email and address here https://www.binaryonline.com/contact-us/

Also, Share your story as a review here http://www.forexpeacearmy.com/forex-reviews/12823/BinaryOnline-Binary-Option-Broker-Reviews

You can also share your story on their social media pages mentioned below:
https://www.facebook.com/BinaryOnline/

https://twitter.com/binary_online

https://plus.google.com/115706412446903315747
Thank you very much. I have read your post in other threads regarding binaryonline, so I allready shared my story as a review. If my "binaryonline story" will be closed next week and I have my money in my bank account, I wont be taking any further actions. If not, I will take the other steps you mention.

Thank you again.
 

FxMaster

Lt. Colonel
Messages
9,022
Thank you very much. I have read your post in other threads regarding binaryonline, so I allready shared my story as a review. If my "binaryonline story" will be closed next week and I have my money in my bank account, I wont be taking any further actions. If not, I will take the other steps you mention.

Thank you again.
You are most welcome and keep us updated :)
 

Alex0911

Recruit
Messages
10
Hi,

I can happily confirm, that my funds have have arrieved in my account today :) You can mark this thread as resolved. Very happy. Thank you very much for your help.

Have a nice day!
 

FxMaster

Lt. Colonel
Messages
9,022
Hi,

I can happily confirm, that my funds have have arrieved in my account today :) You can mark this thread as resolved. Very happy. Thank you very much for your help.

Have a nice day!
It`s always good to see resolved cases. Yo mods, can you mark this thread as a resolved please and move it to resolved folder??

Note: Don't forget to edit your review if you left any :)
 

Alex0911

Recruit
Messages
10
I'm sorry ... I wrote a review, but now I don't know, how to edit it. Can you please help me? Thank you very much.
 

AsstModerator

FPA Forums and Reviews Admin
Messages
5,575
I'm sorry ... I wrote a review, but now I don't know, how to edit it. Can you please help me? Thank you very much.
Please write a new review. Explain how the issue was resolved. Give whatever rating you feel Binary Online now deserves or set it to no rating. The old review will be merged beneath the new one. Only the new rating you give will be used in calculating the company's rating.
 
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