RESOLVED BY REGULATOR - FXCM UK SCAMMED ME In 2400 $ PLEASE HELP ME :'(

[Ayman1986]

i haven't get my money back bye bye 2400 $

i didn't get my money back bye bye 2400 $

 

[Ayman1986]

Just to Be honest , if you will Deal with FXCM , just Deal With the Active Trader Account , otherwise forget it



and also do not forget

Risk Warning: Our service includes products that are traded on margin and carry a risk of loss to all of your deposited funds and may not be suitable for all investors. Please ensure that you fully understand the risks involved.

 

[Ayman1986]

ready this thread

https://www.forexpeacearmy.com/fore...llion-settlement-fca-asymmetric-slippage.html

i have nothing to say or comment

 

[Pharaoh]

Did you ever hear back from the FOS?

 

[Ayman1986]

after 1 year of investigation FOS they told me to deal with fxcm and solve any problems with them huh that's funny

FXCM !!!!!!!! Be aware every one From FXCM

 

[Jason Rogers]

after 1 year of investigation FOS they told me to deal with fxcm and solve any problems with them huh that's funny

What you're saying is that the Financial Ombudsman Service in the UK reviewed your case, and their investigation found no error in FXCM's execution of your trades or the original findings of the Trade Audit Committee.

I'm sorry you're unhappy with this resolution, but I'm going to have to consider this matter closed.

 

[lordoftruth]

Can you attach here a copy of the result of investigation that done with
Financial Ombudsman Service in the UK please

 

[Ayman1986]

The Ref. numbers which the stop loss order did not activate + It's Still Did not close the order + closeed suddenly is

50572921
50573357
50573595
50573596
50577772
50577787
50578714
50601418
50601710
50602029
50602375
50602413
50919253
51046852

Total = 2034 USD $

Thats the correct amount someone after reviewed the orders ???

------------------------------

and thats the reply from FOS

I have now been able to look at your case in more detail. I am attaching a letter that FXCM wrote to us about your case.

They make two important points about when a stop loss can be triggered at a price that is different to the stop loss figure itself:
Where the price in the market 'jumps' from a price on one side of the stop loss to the other - in other words when trades in the market are not executed at the exact stop loss price.
When there is 'slippage' between the time the stop loss is triggered and the time the closing trade can be executed. This can occur in certain difficult market conditions.
These circumstances are explained in FXCM's terms and conditions. Please let me know if you would like me to give you more details about this.

FXCM have also identified three trades where the exact stop loss price could not be used (51046902, 51046852 & 51046831). The total loss arising from these was $81.35. It is unclear how you arrived at a figure of $2400, so can you please explain how you calculated this amount by reference to the specific trades that caused this loss.

I will consider your case further when I have heard from you again.

Yours sincerely

---------------------------------

 

[Ayman1986]

can the fxcm customer service tell me about this ?

50572921
50573357
50573595
50573596
50577772
50577787
50578714
50601418
50601710
50602029
50602375
50602413
50919253
51046852

3 or four of them is unclosed order due to fxcm station error or freeze :S

 

[Pharaoh]

Please attach the FOS report.