Original FPA Traders Court Submission:
I am submitting the case against: www.ikonfx.com
My Case is: Ikon Fx promises to withdraw fund within 48 hours, BUT:
I made some profit and 1st withdrawal $10000 was not easy (about 2 weeks), 2nd withdrawal $15000 is not still processed from 22 july 2011 (more than 3 weeks already).
Chat with the support: (Google translate from Russian):
Chat Transcript
Visitor: Guest
Operator: Customer Support
Company: ikongroup
Started: 29 Jul 2011 17:37:30
Finished: 29 Jul 2011 17:56:00
Support:
Hello, Welcome to Ikon Group. This is our center of 24-hour customer support. How can we help you? Thank you.
Guest:
Good day! 11**70 account - that the withdrawal - a week has passed already?
Support:
Good day! your application is processed
Guest:
when it is processed?
Guest:
Ikon Group Company will return the money within 48 hours of receipt of properly completed application from you.
Guest:
I look forward to a week, you just tell how much to wait?
Support:
Yes, we understand the finance department processes your application
Chat Transcript
Visitor: Guest
Operator: Customer Support
Company: ikongroup
Started: 3 Aug 2011 16:39:03
Finished: 3 Aug 2011 17:11:30
Support:
Hello, Welcome to Ikon Group. This is our center of 24-hour customer support. How can we help you? Thank you.
Guest:
Good day!
Guest:
Account 11**70 - application for withdrawal is processed almost 2 weeks - you kidding me?
Support:
Name Your name please
Guest:
M*** S***
Support:
please wait, now check
Support:
within 48 hours you will receive notification on the status of an application for withdrawal
Guest:
and what was the problem?
Support:
Unfortunately, we do not have this information
Guest:
within 48 hours of payment or simply send a warning then?
Support:
This question is not in our control
Guest:
Well at least you found out that the application was received? I received a letter of receipt of my application on the day of departure 22/07/2011, 03/08/2011 today that I do, where to complain?
Guest:
My letters to csi@ikonfx.com of 7.31 and 1.8 were simply ignored
Support:
Yes, the application received. Claimants not need, you will receive notification within 48 hours
Chat Transcript
Visitor: Guest
Operator: Customer Support
Company: ikongroup
Started: 8 Aug 2011 14:49:57
Finished: 8 Aug 2011 15:05:00
Support:
Hello, Welcome to Ikon Group. This is our center of 24-hour customer support. How can we help you? Thank you.
Guest:
Good day!
Guest:
M*** S*** 11**70 - All promises and terms of long gone - what next will come up with?
Support:
Hello
Guest:
Third week of pull with the payment - I have had to endure the fact of non-payment on all rating sites
Guest:
Wednesday you promised an answer within 48 hours - today is Monday
Guest:
please pass in Fin. department that my patience has ended
Support:
Unfortunately, this issue is not in our control, you can send email to our description of the problem and we will give the financial department
Guest:
What are you laughing at? a description of the problem - check the date of my withdrawal request - that you still have to
Support:
Unfortunately, while we can not help you. Once again, we will contact our finance department.
Later I tried English support:
Chat Transcript
Visitor: Guest
Operator: Customer Service
Company: ikongroup
Started: 11 Aug 2011 19:43:18
Finished: 11 Aug 2011 19:53:36
Welcome Guest! Your request has been directed to the English department. Please wait for our operator to answer your call.
Call accepted by operator Customer Service. Currently in room: Customer Service.
Customer Service:
Hello, welcome to our Ikon Group website, this is our 24 hours customer service centre. Can we help you in any way? Thank you!
Guest:
11**70 M*** S*** - Are there any news upon my withdrawal?
Customer Service:
unfortunately,still no update
Guest:
maybe you could send a part of sum - 5000 ?
Customer Service:
sir, we are not withdrawing partly
So if you have an account with Ikon and you can make a profit - you may not get it back!
New thread in the Scam Alerts Folder:
Review is submitted by Mikhail on 08/09/11
The company was first contacted about the issue on 07/29/11 the last contact was on 08/11/11
Details: Ikon Fx promises to withdraw fund within 48 hours, BUT:
I made some profit and 1st withdrawal $10000 was not easy (about 2 weeks), 2nd withdrawal $15000 is not still processed from 22 july 2011 (more than 3 weeks already).
Chat with the support: (Google translate from Russian):
Chat Transcript
Visitor: Guest
Operator: Customer Support
Company: ikongroup
Started: 29 Jul 2011 17:37:30
Finished: 29 Jul 2011 17:56:00
Support:
Hello, Welcome to Ikon Group. This is our center of 24-hour customer support. How can we help you? Thank you.
Guest:
Good day! 11**70 account - that the withdrawal - a week has passed already?
Support:
Good day! your application is processed
Guest:
when it is processed?
Guest:
Ikon Group Company will return the money within 48 hours of receipt of properly completed application from you.
Guest:
I look forward to a week, you just tell how much to wait?
Support:
Yes, we understand the finance department processes your application
Chat Transcript
Visitor: Guest
Operator: Customer Support
Company: ikongroup
Started: 3 Aug 2011 16:39:03
Finished: 3 Aug 2011 17:11:30
Support:
Hello, Welcome to Ikon Group. This is our center of 24-hour customer support. How can we help you? Thank you.
Guest:
Good day!
Guest:
Account 11**70 - application for withdrawal is processed almost 2 weeks - you kidding me?
Support:
Name Your name please
Guest:
M*** S***
Support:
please wait, now check
Support:
within 48 hours you will receive notification on the status of an application for withdrawal
Guest:
and what was the problem?
Support:
Unfortunately, we do not have this information
Guest:
within 48 hours of payment or simply send a warning then?
Support:
This question is not in our control
Guest:
Well at least you found out that the application was received? I received a letter of receipt of my application on the day of departure 22/07/2011, 03/08/2011 today that I do, where to complain?
Guest:
My letters to csi@ikonfx.com of 7.31 and 1.8 were simply ignored
Support:
Yes, the application received. Claimants not need, you will receive notification within 48 hours
Chat Transcript
Visitor: Guest
Operator: Customer Support
Company: ikongroup
Started: 8 Aug 2011 14:49:57
Finished: 8 Aug 2011 15:05:00
Support:
Hello, Welcome to Ikon Group. This is our center of 24-hour customer support. How can we help you? Thank you.
Guest:
Good day!
Guest:
M*** S*** 11**70 - All promises and terms of long gone - what next will come up with?
Support:
Hello
Guest:
Third week of pull with the payment - I have had to endure the fact of non-payment on all rating sites
Guest:
Wednesday you promised an answer within 48 hours - today is Monday
Guest:
please pass in Fin. department that my patience has ended
Support:
Unfortunately, this issue is not in our control, you can send email to our description of the problem and we will give the financial department
Guest:
What are you laughing at? a description of the problem - check the date of my withdrawal request - that you still have to
Support:
Unfortunately, while we can not help you. Once again, we will contact our finance department.
Later I tried English support:
Chat Transcript
Visitor: Guest
Operator: Customer Service
Company: ikongroup
Started: 11 Aug 2011 19:43:18
Finished: 11 Aug 2011 19:53:36
Welcome Guest! Your request has been directed to the English department. Please wait for our operator to answer your call.
Call accepted by operator Customer Service. Currently in room: Customer Service.
Customer Service:
Hello, welcome to our Ikon Group website, this is our 24 hours customer service centre. Can we help you in any way? Thank you!
Guest:
11**70 M*** S*** - Are there any news upon my withdrawal?
Customer Service:
unfortunately,still no update
Guest:
maybe you could send a part of sum - 5000 ?
Customer Service:
sir, we are not withdrawing partly
So if you have an account with Ikon and you can make a profit - you may not get it back!
Company representatives' emails: Customer Support <csi@ikonfx.com>
<withdraw@ikonfx.com>
I am submitting the case against: www.ikonfx.com
My Case is: Ikon Fx promises to withdraw fund within 48 hours, BUT:
I made some profit and 1st withdrawal $10000 was not easy (about 2 weeks), 2nd withdrawal $15000 is not still processed from 22 july 2011 (more than 3 weeks already).
Chat with the support: (Google translate from Russian):
Chat Transcript
Visitor: Guest
Operator: Customer Support
Company: ikongroup
Started: 29 Jul 2011 17:37:30
Finished: 29 Jul 2011 17:56:00
Support:
Hello, Welcome to Ikon Group. This is our center of 24-hour customer support. How can we help you? Thank you.
Guest:
Good day! 11**70 account - that the withdrawal - a week has passed already?
Support:
Good day! your application is processed
Guest:
when it is processed?
Guest:
Ikon Group Company will return the money within 48 hours of receipt of properly completed application from you.
Guest:
I look forward to a week, you just tell how much to wait?
Support:
Yes, we understand the finance department processes your application
Chat Transcript
Visitor: Guest
Operator: Customer Support
Company: ikongroup
Started: 3 Aug 2011 16:39:03
Finished: 3 Aug 2011 17:11:30
Support:
Hello, Welcome to Ikon Group. This is our center of 24-hour customer support. How can we help you? Thank you.
Guest:
Good day!
Guest:
Account 11**70 - application for withdrawal is processed almost 2 weeks - you kidding me?
Support:
Name Your name please
Guest:
M*** S***
Support:
please wait, now check
Support:
within 48 hours you will receive notification on the status of an application for withdrawal
Guest:
and what was the problem?
Support:
Unfortunately, we do not have this information
Guest:
within 48 hours of payment or simply send a warning then?
Support:
This question is not in our control
Guest:
Well at least you found out that the application was received? I received a letter of receipt of my application on the day of departure 22/07/2011, 03/08/2011 today that I do, where to complain?
Guest:
My letters to csi@ikonfx.com of 7.31 and 1.8 were simply ignored
Support:
Yes, the application received. Claimants not need, you will receive notification within 48 hours
Chat Transcript
Visitor: Guest
Operator: Customer Support
Company: ikongroup
Started: 8 Aug 2011 14:49:57
Finished: 8 Aug 2011 15:05:00
Support:
Hello, Welcome to Ikon Group. This is our center of 24-hour customer support. How can we help you? Thank you.
Guest:
Good day!
Guest:
M*** S*** 11**70 - All promises and terms of long gone - what next will come up with?
Support:
Hello
Guest:
Third week of pull with the payment - I have had to endure the fact of non-payment on all rating sites
Guest:
Wednesday you promised an answer within 48 hours - today is Monday
Guest:
please pass in Fin. department that my patience has ended
Support:
Unfortunately, this issue is not in our control, you can send email to our description of the problem and we will give the financial department
Guest:
What are you laughing at? a description of the problem - check the date of my withdrawal request - that you still have to
Support:
Unfortunately, while we can not help you. Once again, we will contact our finance department.
Later I tried English support:
Chat Transcript
Visitor: Guest
Operator: Customer Service
Company: ikongroup
Started: 11 Aug 2011 19:43:18
Finished: 11 Aug 2011 19:53:36
Welcome Guest! Your request has been directed to the English department. Please wait for our operator to answer your call.
Call accepted by operator Customer Service. Currently in room: Customer Service.
Customer Service:
Hello, welcome to our Ikon Group website, this is our 24 hours customer service centre. Can we help you in any way? Thank you!
Guest:
11**70 M*** S*** - Are there any news upon my withdrawal?
Customer Service:
unfortunately,still no update
Guest:
maybe you could send a part of sum - 5000 ?
Customer Service:
sir, we are not withdrawing partly
So if you have an account with Ikon and you can make a profit - you may not get it back!
New thread in the Scam Alerts Folder:
Review is submitted by Mikhail on 08/09/11
The company was first contacted about the issue on 07/29/11 the last contact was on 08/11/11
Details: Ikon Fx promises to withdraw fund within 48 hours, BUT:
I made some profit and 1st withdrawal $10000 was not easy (about 2 weeks), 2nd withdrawal $15000 is not still processed from 22 july 2011 (more than 3 weeks already).
Chat with the support: (Google translate from Russian):
Chat Transcript
Visitor: Guest
Operator: Customer Support
Company: ikongroup
Started: 29 Jul 2011 17:37:30
Finished: 29 Jul 2011 17:56:00
Support:
Hello, Welcome to Ikon Group. This is our center of 24-hour customer support. How can we help you? Thank you.
Guest:
Good day! 11**70 account - that the withdrawal - a week has passed already?
Support:
Good day! your application is processed
Guest:
when it is processed?
Guest:
Ikon Group Company will return the money within 48 hours of receipt of properly completed application from you.
Guest:
I look forward to a week, you just tell how much to wait?
Support:
Yes, we understand the finance department processes your application
Chat Transcript
Visitor: Guest
Operator: Customer Support
Company: ikongroup
Started: 3 Aug 2011 16:39:03
Finished: 3 Aug 2011 17:11:30
Support:
Hello, Welcome to Ikon Group. This is our center of 24-hour customer support. How can we help you? Thank you.
Guest:
Good day!
Guest:
Account 11**70 - application for withdrawal is processed almost 2 weeks - you kidding me?
Support:
Name Your name please
Guest:
M*** S***
Support:
please wait, now check
Support:
within 48 hours you will receive notification on the status of an application for withdrawal
Guest:
and what was the problem?
Support:
Unfortunately, we do not have this information
Guest:
within 48 hours of payment or simply send a warning then?
Support:
This question is not in our control
Guest:
Well at least you found out that the application was received? I received a letter of receipt of my application on the day of departure 22/07/2011, 03/08/2011 today that I do, where to complain?
Guest:
My letters to csi@ikonfx.com of 7.31 and 1.8 were simply ignored
Support:
Yes, the application received. Claimants not need, you will receive notification within 48 hours
Chat Transcript
Visitor: Guest
Operator: Customer Support
Company: ikongroup
Started: 8 Aug 2011 14:49:57
Finished: 8 Aug 2011 15:05:00
Support:
Hello, Welcome to Ikon Group. This is our center of 24-hour customer support. How can we help you? Thank you.
Guest:
Good day!
Guest:
M*** S*** 11**70 - All promises and terms of long gone - what next will come up with?
Support:
Hello
Guest:
Third week of pull with the payment - I have had to endure the fact of non-payment on all rating sites
Guest:
Wednesday you promised an answer within 48 hours - today is Monday
Guest:
please pass in Fin. department that my patience has ended
Support:
Unfortunately, this issue is not in our control, you can send email to our description of the problem and we will give the financial department
Guest:
What are you laughing at? a description of the problem - check the date of my withdrawal request - that you still have to
Support:
Unfortunately, while we can not help you. Once again, we will contact our finance department.
Later I tried English support:
Chat Transcript
Visitor: Guest
Operator: Customer Service
Company: ikongroup
Started: 11 Aug 2011 19:43:18
Finished: 11 Aug 2011 19:53:36
Welcome Guest! Your request has been directed to the English department. Please wait for our operator to answer your call.
Call accepted by operator Customer Service. Currently in room: Customer Service.
Customer Service:
Hello, welcome to our Ikon Group website, this is our 24 hours customer service centre. Can we help you in any way? Thank you!
Guest:
11**70 M*** S*** - Are there any news upon my withdrawal?
Customer Service:
unfortunately,still no update
Guest:
maybe you could send a part of sum - 5000 ?
Customer Service:
sir, we are not withdrawing partly
So if you have an account with Ikon and you can make a profit - you may not get it back!
Company representatives' emails: Customer Support <csi@ikonfx.com>
<withdraw@ikonfx.com>
