Tradetowin
Private, 1st Class
- Messages
- 39
Original FPA Traders Court Submission:
I am submitting the case against: www.avatrade.com
My Case is: Ava cancelled profits of 9188.54 on two accounts I have with Ava. Acct# 5548639 and Acct# 5554121
I have two big concerns with this. Firstly the trades were not cancelled right away rather about 1 month after the trades were executed, most were opened and closed on July 4th, and the cancellations came on July 31st. The other issue I have is with account #2, I actually submitted a withdrawal request for the whole account balance before the trades were cancelled. Which makes me believe that they received the withdrawal request looked at the profit I've made and decided to take some of the profit off.
Most of the trades in question were opened for over 40 mins. There is something really wrong with Ava cancelling trades opened for so long. No way that these trades were off market for so long. Ava is not adjusting the trades as one would expect any legitimate broker to do, but is rather cancelling them and after a very long period of time.
New thread in the Scam Alerts Folder:
Review is submitted by E.G. on 08/12/13
The company was first contacted about the issue on 07/31/13 the last contact was on 08/11/13
Details: Your EA that you are using is specifically trading in a way that breaches our terms and conditions. You were not the only trader using this EA on our platform and so we have had to remove all profits from it. As an arbitraging EA which we specifically prohibit, we had no choice in the matter.
There is nothing we can do more with this matter and we are not going to refund any profits made from the EA. I do recommend that you file a complaint with the relevant bodies if you are not satisfied. We do have all the evidence we need to present to any regulatory body if it is requested.
I do understand that this would be most upsetting to you, but unfortunately as I mentioned, this EA was trading illegally and so this decision comes from the management of our company.
Regards,
Josh Brown
Senior Account Analyst
Please forward your emails to complaints@avafx.com
or complaints@avatrade.com
There is nothing I can do about it I just pass on the messages from management.
Regards
Josh Brown
Company representatives' emails: <J.Brown@avafx.com>
<complaints@avafx.com>
<complaints@avatrade.com>
I am submitting the case against: www.avatrade.com
My Case is: Ava cancelled profits of 9188.54 on two accounts I have with Ava. Acct# 5548639 and Acct# 5554121
I have two big concerns with this. Firstly the trades were not cancelled right away rather about 1 month after the trades were executed, most were opened and closed on July 4th, and the cancellations came on July 31st. The other issue I have is with account #2, I actually submitted a withdrawal request for the whole account balance before the trades were cancelled. Which makes me believe that they received the withdrawal request looked at the profit I've made and decided to take some of the profit off.
Most of the trades in question were opened for over 40 mins. There is something really wrong with Ava cancelling trades opened for so long. No way that these trades were off market for so long. Ava is not adjusting the trades as one would expect any legitimate broker to do, but is rather cancelling them and after a very long period of time.
New thread in the Scam Alerts Folder:
Review is submitted by E.G. on 08/12/13
The company was first contacted about the issue on 07/31/13 the last contact was on 08/11/13
Details: Your EA that you are using is specifically trading in a way that breaches our terms and conditions. You were not the only trader using this EA on our platform and so we have had to remove all profits from it. As an arbitraging EA which we specifically prohibit, we had no choice in the matter.
There is nothing we can do more with this matter and we are not going to refund any profits made from the EA. I do recommend that you file a complaint with the relevant bodies if you are not satisfied. We do have all the evidence we need to present to any regulatory body if it is requested.
I do understand that this would be most upsetting to you, but unfortunately as I mentioned, this EA was trading illegally and so this decision comes from the management of our company.
Regards,
Josh Brown
Senior Account Analyst
Please forward your emails to complaints@avafx.com
or complaints@avatrade.com
There is nothing I can do about it I just pass on the messages from management.
Regards
Josh Brown
Company representatives' emails: <J.Brown@avafx.com>
<complaints@avafx.com>
<complaints@avatrade.com>