RESOLVED Case# 2015-177 | pieter vogel vs plus500.com

Based on the available evidence, do you believe that Plus500.com is guilty?

  • Guilty

    Votes: 68 100.0%
  • Not Guilty

    Votes: 0 0.0%

  • Total voters
    68
  • Poll closed .

pieter vogel

Recruit
Messages
10
Original FPA Traders Court Submission:

I am submitting the case against: plus500.com

My Case is: I have made a withdrawal (#411286517) of € 17,556.00 where € 9,456.35 is profit.
I made this money with one position on Japan 225.
http://snag.gy/xcOuY.jpg
So after this i made a withdrawal, this was on 6/10/2015. After 4 days, i contacted them and asked them what the status was of my withdrawal. And they told me it's normal and it normally takes 3-7 working days to clear out.
On monday 12/10/2015, i logged in my account and tried to click on withdrawal and i got this error: Your account is restricted for this action. Please contact support for additional information.
I can't trade either anymore.
So i contacted support and they told me, they send it to the relevant department and that i would get an answer.

So it has been 3 days now and i still don't know what the hell happened to my account.
They didn't even send a email for the reason of blocking my account. I send them a email today and after 10 mins the ticket dissapeared and the status was SOLVED.

I really don't know what to do anymore, so that's why i came here to report this.

New thread in the Scam Alerts Folder:
  • http://www.forexpeacearmy.com/community/threads/plus500-withdrawal-problem.42428/

Review is submitted by pieter vogel on 10/15/15

The company was first contacted about the issue on 10/08/15 the last contact was on 10/15/15

Details: They would send it to the relevant department and then i would receive my answer..

It has been 9 days for the withdrawal to clear, so they already have broken their own rules (3-7 bussines days)

Company representatives' emails: Ivan <plus500@support.com>

 

Attachments

  • withdraw.png
    14.5 KB · Views: 9

Pharaoh

Colonel
Messages
19,960
Is that company email correct? @support.com?

Check my post in your Scam Alerts thread for some more advice.
 

pieter vogel

Recruit
Messages
10
I don't know their email.. I used the ticket system..
Today i have found out that my withdrawal was canceled and there was a system correction of -500 euros.
Don't ask me why..
I also just noticed that my open ticket has been closed and marked as solved.
But i didn't get an answer on my question..

I really feel hopeless against them..
 

Pharaoh

Colonel
Messages
19,960
Yo AsstMod! Can you get a formal invite out to Plus500 for Peiter's thread sometime soon? Sometimes its the FPA invite that gets these fixed.
 

AsstModerator

FPA Forums and Reviews Admin
Messages
5,603
My email turned into a trouble-ticket. Plus500 declared it to be resolved. I wrote back and said you still had an issue. They declared the ticked resolved again. This now goes to Open Cases.
 
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