Original FPA Traders Court Submission:
I am submitting the case against: www.lowcostforex.com
My Case is: I started trading with lowcostforex.com since August 2015 with a deposit of $1000, and after losing some part of my deposit, I decided to withdraw the balance of my funds, then lowcostforex.com who had verified my account even before my funding now asked that I submit a notarized document of my driver's license and bank statement which I had to pay a notary public lawyer to get my documents notarized and submitted to them. I was told they cannot accept the notarized documents and that the notary public should also write a letter to support the notarized documents.
I had to pay additional fees to get the notarized letter and my drivers license and bank statement. I submitted these documents to their support and compliance department on 3rd Feb 2016
Their skype and live chat no longer respond to me.
New thread in the Scam Alerts Folder:
Review is submitted by Kayode on 12/20/15
The company was first contacted about the issue on 08/25/15 the last contact was on 02/19/16
Details: The below is the last response I got as regards my withdrawal through email:
Complaince <complaince@lowcostforex.com>
To Kayode Blw 09/24/15 at 5:06 AM
Dear customer
Please upload the requested documents to make the refund.
Regards.
--
LIVE CHAT
Peter SalasChat -- Support
We are online! Please type your message or comment and we will connect you to one of our operators right away ...
19:14:58
Guest
EDIT
hi
You are now speaking to Peter Salas.
19:15:44
Peter Salas
Hello, my name is Peter Salas, how may I help you?
19:16:20
Guest
EDIT
I sent a mail to support and compliance today
Pls confirm if you received it
19:16:45
Peter Salas
maybe i can help you
19:17:27
Guest
EDIT
I sent my notarized documents
Pls confirm if you received it
as regards account 10601
19:19:32
Peter Salas
if you send the mail
all is perfect
19:20:20
Guest
EDIT
Did you get the mail?
19:20:44
Peter Salas
sorry i am the support of chat
not for mail
19:21:00
Guest
EDIT
ok
how do i confirm if my mail is received?
19:22:31
Peter Salas
sorry i not have Access to mails
i am only a chat support
19:22:53
Guest
EDIT
ok
is your phone working now?
19:23:36
Peter Salas
in 6 hours is available you can call
19:24:20
Guest
EDIT
what is the time with you over there?
are you there?
Company representatives' emails: Complaince <complaince@lowcostforex.com>
Support <support@lowcostforex.com>
Finance <finance@lowcostforex.com>
I am submitting the case against: www.lowcostforex.com
My Case is: I started trading with lowcostforex.com since August 2015 with a deposit of $1000, and after losing some part of my deposit, I decided to withdraw the balance of my funds, then lowcostforex.com who had verified my account even before my funding now asked that I submit a notarized document of my driver's license and bank statement which I had to pay a notary public lawyer to get my documents notarized and submitted to them. I was told they cannot accept the notarized documents and that the notary public should also write a letter to support the notarized documents.
I had to pay additional fees to get the notarized letter and my drivers license and bank statement. I submitted these documents to their support and compliance department on 3rd Feb 2016
Their skype and live chat no longer respond to me.
New thread in the Scam Alerts Folder:
Review is submitted by Kayode on 12/20/15
The company was first contacted about the issue on 08/25/15 the last contact was on 02/19/16
Details: The below is the last response I got as regards my withdrawal through email:
Complaince <complaince@lowcostforex.com>
To Kayode Blw 09/24/15 at 5:06 AM
Dear customer
Please upload the requested documents to make the refund.
Regards.
--
LIVE CHAT
Peter SalasChat -- Support
We are online! Please type your message or comment and we will connect you to one of our operators right away ...
19:14:58
Guest
EDIT
hi
You are now speaking to Peter Salas.
19:15:44
Peter Salas
Hello, my name is Peter Salas, how may I help you?
19:16:20
Guest
EDIT
I sent a mail to support and compliance today
Pls confirm if you received it
19:16:45
Peter Salas
maybe i can help you
19:17:27
Guest
EDIT
I sent my notarized documents
Pls confirm if you received it
as regards account 10601
19:19:32
Peter Salas
if you send the mail
all is perfect
19:20:20
Guest
EDIT
Did you get the mail?
19:20:44
Peter Salas
sorry i am the support of chat
not for mail
19:21:00
Guest
EDIT
ok
how do i confirm if my mail is received?
19:22:31
Peter Salas
sorry i not have Access to mails
i am only a chat support
19:22:53
Guest
EDIT
ok
is your phone working now?
19:23:36
Peter Salas
in 6 hours is available you can call
19:24:20
Guest
EDIT
what is the time with you over there?
are you there?
Company representatives' emails: Complaince <complaince@lowcostforex.com>
Support <support@lowcostforex.com>
Finance <finance@lowcostforex.com>