Resolved: Disappearance of the stop loss line

jjsdi

Recruit
Messages
6
Hello it happened to someone that ,after days with an open position the stop loss line disappeared from the graph in every time frame and you have to modify the order manually instead to drag it without being able to calculate the possible loss? can a broker make it invisible?
 

4evermaat

2nd Lieutenant
Messages
1,858
We need the name of the broker. May you also provide the website please?

Also, if you can screen record your entire trading sessions continuously (bandicam / thundersoft screen recorders), this would be good idea to visualize what is happening and gather evidence.

can a broker make it invisible?
Unscrupulous brokers can manipulate the backend of the platform in the sense that they create the price feed that is streamed. and they could theoretically alter the stop loss....or ignore it. And depending on how sneaky they are, these manipulations can even be "legal".

By screen recording an example, this is the best way to capture evidence and help us visualize the error.

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side question: have you studied the business model of the brokerage you are using? Mainly, how do they make profits?
 

4evermaat

2nd Lieutenant
Messages
1,858
Ic Mark close my position i tryed to move up the stop loss but the line reappered only a few cm from the stop in m1 and i was able to move it up only few pips also the max of the day in investing and yahoo finance was 22.87 in usdmxn
Can you post the website of the broker?

Also, can you post screenshot from the platform?
 

jjsdi

Recruit
Messages
6
The position was closed at 22.95 but the max of the day was 22.87

modify order sell 0.01 USDMXN at 18.81135 sl: 22.52000 tp: 18.70599 -> sl: 22.72018 tp: 18.70599
0 12:01:30.110 : order sell 0.01 USDMXN at 18.81135 was modified -> sl: 22.72018 tp: 18.70599
0 13:08:32.268 : modify order sell 0.01 USDMXN at 18.81135 sl: 22.72018 tp: 18.70599 -> sl: 22.92023 tp: 18.70599
0 13:08:32.518 : order sell 0.01 USDMXN at 18.81135 was modified -> sl: 22.92023 tp: 18.70599
0 13:13:09.937 : modify order sell 0.01 USDMXN at 18.81135 sl: 22.92023 tp: 18.70599 -> sl: 22.94190 tp: 18.70599
0 13:13:10.265 : order sell 0.01 USDMXN at 18.81135 was modified -> sl: 22.94190 tp: 18.70599
0 13:13:15.095 : order sell 0.01 USDMXN at 18.81135 closed due stop-loss at price 22.95548
 

4evermaat

2nd Lieutenant
Messages
1,858
Can you post the website of the broker???

Also, can you post screenshot from the platform?? where the trades should have taken place?
 

4evermaat

2nd Lieutenant
Messages
1,858
The position was closed at 22.95 but the max of the day was 22.87

modify order sell 0.01 USDMXN at 18.81135 sl: 22.52000 tp: 18.70599 -> sl: 22.72018 tp: 18.70599
0 12:01:30.110 : order sell 0.01 USDMXN at 18.81135 was modified -> sl: 22.72018 tp: 18.70599
0 13:08:32.268 : modify order sell 0.01 USDMXN at 18.81135 sl: 22.72018 tp: 18.70599 -> sl: 22.92023 tp: 18.70599
0 13:08:32.518 : order sell 0.01 USDMXN at 18.81135 was modified -> sl: 22.92023 tp: 18.70599
0 13:13:09.937 : modify order sell 0.01 USDMXN at 18.81135 sl: 22.92023 tp: 18.70599 -> sl: 22.94190 tp: 18.70599
0 13:13:10.265 : order sell 0.01 USDMXN at 18.81135 was modified -> sl: 22.94190 tp: 18.70599
0 13:13:15.095 : order sell 0.01 USDMXN at 18.81135 closed due stop-loss at price 22.95548
You sell at the bid price, and buy at the ask price. MT4/mt5 by default shows only the bid price on the chart.

But you can get it to show the ask price as a red line.



















Also, there are other unanswered questions:

have you studied the business model of the brokerage you are using? Mainly, how do they make profits?

have you downloaded bandicam and/or thundersoft screen recorders?
 

jjsdi

Recruit
Messages
6
Sorry i don't have screenshot my case was resolved by the support team ,there was a spike only visible if i enable candle ,this thread can be deleted
 

4evermaat

2nd Lieutenant
Messages
1,858
Sorry i don't have screenshot my case was resolved by the support team ,there was a spike only visible if i enable candle ,this thread can be deleted
Can you elaborate that your situation with the broker is 100% resolved then?
 
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