Partial good news and I pray to convert this to permanent good newsUPDATE:
The new representative I spoke to today, very politely had a conference with me and listened to the issue inviting Bharat to join the conversation. She, Mercedes, made us resolve our differences and has promised to take the grievances to management.
I have been promised to get feedback on final conclusion of my issue this Friday. I will keep you guys updated on management's decision this Friday.