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Resolved: Etoro trading platform problem

Discussion in 'Scam Alerts' started by SargisGr, May 30, 2019.

  1. SargisGr

    SargisGr Recruit

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    Hello

    I had a long position on Eur/Jpy with take profit 123.73

    On 21 of May Etoro platform was down for 2 hours!!!
    During this time nothing could be done - opening, closing or modifying positions

    and during this period my position hit take profit 123.73, but after recovering their platfor again
    it was down ,
    I was adviced to contact them via ticket, I did it and got answer that the highst price for Eur/Jpy
    was 123.65 for that day

    please see 3 screenshots of various brokers and make sure that Eur/Jpy was 123.73-123.74

    I ask for your advice ...
     

    Attached Files:

  2. SargisGr

    SargisGr Recruit

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    can I contact Etoro support member in this forum?
     
  3. 4evermaat

    4evermaat 2nd Lieutenant

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  4. FxMaster

    FxMaster Lt. Colonel

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    First of all, invite the company by using the invite company option to your thread. And if you are unable to locate the option then this thread "Tutorial: How to Invite a company to your thread." will help you to find out.

    Note: If you are new to FPA then invitation button will be enabled when your first post reaches 4 days old.

    Till then follow the below-suggested options to draw their attention on your issue

    Invite them to join this thread via email (Send an email to every possible address).
    Go to their website and invite them to here via Live Chat

    You will find their email and address here https://www.etoro.com/en/customer-service/contact-us/

    Also, Share your story as a review here http://www.forexpeacearmy.com/forex-reviews/3731/www.etoro.com

    You can also share your story on their social media pages mentioned below:
    https://www.facebook.com/eToro

    https://twitter.com/etoro

    https://www.linkedin.com/company/167277/?trk=tyah

    https://plus.google.com/+etoro

    https://www.youtube.com/etoro

    https://www.instagram.com/etoro_official/
     
  5. SargisGr

    SargisGr Recruit

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    I received an email from etoro today
    and they are going to refund my funds

    I'll post the updates here
     
  6. FxMaster

    FxMaster Lt. Colonel

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    That's awesome news :) keep us updated :)
     
  7. 4evermaat

    4evermaat 2nd Lieutenant

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    We still dont know the full details. How much was it total that you are owed?
     
  8. FxMaster

    FxMaster Lt. Colonel

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    Any news so far?
     
  9. SargisGr

    SargisGr Recruit

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    waiting ...
     
  10. 4evermaat

    4evermaat 2nd Lieutenant

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    Can you please elaborate on how much you are owed?

    We shouldn't be so far into the thread and still not have these basic answers.
     

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