Resolved: Etoro trading platform problem

SargisGr

Recruit
Messages
6
Hello

I had a long position on Eur/Jpy with take profit 123.73

On 21 of May Etoro platform was down for 2 hours!!!
During this time nothing could be done - opening, closing or modifying positions

and during this period my position hit take profit 123.73, but after recovering their platfor again
it was down ,
I was adviced to contact them via ticket, I did it and got answer that the highst price for Eur/Jpy
was 123.65 for that day

please see 3 screenshots of various brokers and make sure that Eur/Jpy was 123.73-123.74

I ask for your advice ...
 

Attachments

4evermaat

2nd Lieutenant
Messages
1,195
you can invite the company to participate in your thread by using the invite tool on this page: https://www.forexpeacearmy.com/community/threads/tutorial-how-to-invite-a-company-to-your-thread.58438/#post-338248

Make sure you complete both stages ("edit company info" + "invite company" buttons)

eToro company is related to IC Markets Au as well, so I am interested to see their response.

you can also leave a review of your experience here: https://www.forexpeacearmy.com/forex-reviews/3731/www.etoro.com
 

FxMaster

Lt. Colonel
Messages
8,295
Hello

I had a long position on Eur/Jpy with take profit 123.73

On 21 of May Etoro platform was down for 2 hours!!!
During this time nothing could be done - opening, closing or modifying positions

and during this period my position hit take profit 123.73, but after recovering their platfor again
it was down ,
I was adviced to contact them via ticket, I did it and got answer that the highst price for Eur/Jpy
was 123.65 for that day

please see 3 screenshots of various brokers and make sure that Eur/Jpy was 123.73-123.74

I ask for your advice ...
First of all, invite the company by using the invite company option to your thread. And if you are unable to locate the option then this thread "Tutorial: How to Invite a company to your thread." will help you to find out.

Note: If you are new to FPA then invitation button will be enabled when your first post reaches 4 days old.

Till then follow the below-suggested options to draw their attention on your issue

Invite them to join this thread via email (Send an email to every possible address).
Go to their website and invite them to here via Live Chat

You will find their email and address here https://www.etoro.com/en/customer-service/contact-us/

Also, Share your story as a review here http://www.forexpeacearmy.com/forex-reviews/3731/www.etoro.com

You can also share your story on their social media pages mentioned below:
https://www.facebook.com/eToro

https://twitter.com/etoro

https://www.linkedin.com/company/167277/?trk=tyah

https://plus.google.com/+etoro

https://www.youtube.com/etoro

https://www.instagram.com/etoro_official/
 

SargisGr

Recruit
Messages
6
I received an email from etoro today
and they are going to refund my funds

I'll post the updates here
 
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