Just give back his money. At the end of the DAY its your platforms fault. He may be true that you have B book him but end up winning more.Dear 4evermaat!
It is quite understandable your desire to take up cudgels on behalf of the trader, but it would be only fair if you took in the situation first.
We hope that our official reply to Mr. Gayan Lakshantha has shed the light on the issue.
But now we would highly appreciate if you clarify how does the site design and promotions with clearly stated terms and conditions denominate a broker as not reputable? We would like to draw your attention to the fact that FBS company has been founded in 2009, and during its ten-year history has received numerous international awards, proving its worth to the customers. At the moment we do our best to show our gratitude to our customers for placing their trust in us by providing the most breathtaking bonuses and trading conditions.
Considering your remark about FBS regulation, FBS, indeed, is authorized and regulated by the Belize International Financial Services Commission (IFSC). IFSC serves as the regulator of financial services at the international level and ensures that only the company's high degree of reliability and the level of social responsibility are able to carry out their activities in the territory of Belize and beyond.
More than that we would like to point out that FBS company is trusted and approved of by millions of traders. FBS doesn't use any unethical practices, so such definition as "bucket shop" is not applicable to FBS. Since we do care about our reputation and make our main purpose for our clients to be sure in the broker they chose.
As for Mr. Gayan Lakshantha, we would like to draw your attention to the fact that, first, this client clearly has changed his trading strategy suddenly and started recording the profit before it has been canceled as if getting ready for such situation (kindly let us remind you about one-leg arbitrage), second, if you check this client’s messages on FPA, you will see that this is not the first case of Mr. Gayan Lakshantha with different brokers which cannot seem but suspicious.