Resolved: FBS BROKER DELETE MY PROFIT 215000$

Messages
5
Dear 4evermaat!
It is quite understandable your desire to take up cudgels on behalf of the trader, but it would be only fair if you took in the situation first.
We hope that our official reply to Mr. Gayan Lakshantha has shed the light on the issue.
But now we would highly appreciate if you clarify how does the site design and promotions with clearly stated terms and conditions denominate a broker as not reputable? We would like to draw your attention to the fact that FBS company has been founded in 2009, and during its ten-year history has received numerous international awards, proving its worth to the customers. At the moment we do our best to show our gratitude to our customers for placing their trust in us by providing the most breathtaking bonuses and trading conditions.
Considering your remark about FBS regulation, FBS, indeed, is authorized and regulated by the Belize International Financial Services Commission (IFSC). IFSC serves as the regulator of financial services at the international level and ensures that only the company's high degree of reliability and the level of social responsibility are able to carry out their activities in the territory of Belize and beyond.
More than that we would like to point out that FBS company is trusted and approved of by millions of traders. FBS doesn't use any unethical practices, so such definition as "bucket shop" is not applicable to FBS. Since we do care about our reputation and make our main purpose for our clients to be sure in the broker they chose.


As for Mr. Gayan Lakshantha, we would like to draw your attention to the fact that, first, this client clearly has changed his trading strategy suddenly and started recording the profit before it has been canceled as if getting ready for such situation (kindly let us remind you about one-leg arbitrage), second, if you check this client’s messages on FPA, you will see that this is not the first case of Mr. Gayan Lakshantha with different brokers which cannot seem but suspicious.
Just give back his money. At the end of the DAY its your platforms fault. He may be true that you have B book him but end up winning more.
 

thusharah2009

Private
Messages
16
FBS Broker hasn't cheating customers money. don't worry mate.They will pay your profit 215000$.They are gave millions of gifts always his clients. This is not big deal to them. Little bit waiting mate.They will solve your problem.
 

FxMaster

Lt. Colonel
Messages
9,335
Dear Gayan Lakshantha!
We are sincerely sorry that such situation has taken place. This is definitely an extraordinary situation and we totally understand your frustration.
Kindly let us clarify the situation here.
On 13.08.2019 upon internal investigation, we have identified lagging in the quotes translation system that resulted in a delayed delivery of prices to the trading server of MetaTrader5 from the liquidity provider.
This delay was as well recorded by the market price monitoring systems.

We would like you to know, that such lagging in quote translation system is rare, but technical mistakes are unfortunately possible. We do everything in our power to ensure and monitor that this does not happen, but still no broker is immune to such situation.

Thereunder, with quotes lagging being fixed, according to the world market practice, the orders opened during the lagging are usually cancelled, as well as profit or loss of such orders.

According to our Customer Agreement:
3.2.11.Orders opened or closed by the off-market quotes can be canceled:
a) In the event that the order was opened by off-market quotations
b) In the event that the order was closed by the off-market quotations
8.6. Should the order of the Client be open, closed or changed due to the off-market quote, the Company reserves the right to return the order status before spike.
Along with that:
3.2.12.The Company does not permit the use of arbitrage strategies in the marketplace is connected (e.g. currency futures and the currency). In the case of Clients using arbitration by way of either a clear or hidden, the Company reserves the right to cancel the order.

As for your video, it is clearly seen that you went from your usual trading with 0.1 lots volume (https://prnt.sc/osf1fm) during normal market quotation to trading with 99.9 lot volume (https://prnt.sc/osf1mp) during off-market quotation - this, unfortunately, may be considered as the evidence of one-leg arbitrage, the prohibited trading strategy (Customer Agreement, p.3.2.13).

Once again, we apologize for any inconvenience this situation could cause you.
We do understand your disappointment, but in accordance with the Customer Agreement - in the current situation no orders (profit or loss) can be restored from the time of delayed market prices.

Your balance has been returned to its initial state, your deposited funds was never touched, and now you can continue trading with real market prices.

Our team appreciates your kind understanding!
Please let us know if there is anything else we may help you with.
@Gayanlakshantha read this reply.
 

Gayanlakshantha

Owns and spams reviews for RenkoScalper.com
Messages
113
Dear Gayan Lakshantha!
We are sincerely sorry that such situation has taken place. This is definitely an extraordinary situation and we totally understand your frustration.
Kindly let us clarify the situation here.
On 13.08.2019 upon internal investigation, we have identified lagging in the quotes translation system that resulted in a delayed delivery of prices to the trading server of MetaTrader5 from the liquidity provider.
This delay was as well recorded by the market price monitoring systems.

We would like you to know, that such lagging in quote translation system is rare, but technical mistakes are unfortunately possible. We do everything in our power to ensure and monitor that this does not happen, but still no broker is immune to such situation.

Thereunder, with quotes lagging being fixed, according to the world market practice, the orders opened during the lagging are usually cancelled, as well as profit or loss of such orders.

According to our Customer Agreement:
3.2.11.Orders opened or closed by the off-market quotes can be canceled:
a) In the event that the order was opened by off-market quotations
b) In the event that the order was closed by the off-market quotations
8.6. Should the order of the Client be open, closed or changed due to the off-market quote, the Company reserves the right to return the order status before spike.
Along with that:
3.2.12.The Company does not permit the use of arbitrage strategies in the marketplace is connected (e.g. currency futures and the currency). In the case of Clients using arbitration by way of either a clear or hidden, the Company reserves the right to cancel the order.

As for your video, it is clearly seen that you went from your usual trading with 0.1 lots volume (https://prnt.sc/osf1fm) during normal market quotation to trading with 99.9 lot volume (https://prnt.sc/osf1mp) during off-market quotation - this, unfortunately, may be considered as the evidence of one-leg arbitrage, the prohibited trading strategy (Customer Agreement, p.3.2.13).

Once again, we apologize for any inconvenience this situation could cause you.
We do understand your disappointment, but in accordance with the Customer Agreement - in the current situation no orders (profit or loss) can be restored from the time of delayed market prices.

Your balance has been returned to its initial state, your deposited funds was never touched, and now you can continue trading with real market prices.

Our team appreciates your kind understanding!
Please let us know if there is anything else we may help you with.
dear fbs please understand . I didn't take a liquidity trading account from you. I took mt5 account. Liquidity is a problem I don't own.don't give it to me.that one your company is a problem.i don't know if you use it or not.i don't care if you use it or not.
you think its normal ? 215000$ . i see you add 200$ . you think your client member is pig?
 
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