1. This site uses cookies. By continuing to use this site, you are agreeing to our use of cookies. Learn More.

Resolved: FBS BROKER DELETE MY PROFIT 215000$

Discussion in 'Scam Alerts' started by Gayanlakshantha, Aug 13, 2019.

  1. 4evermaat

    4evermaat 2nd Lieutenant

    Joined:
    Jun 26, 2012
    Messages:
    767
    Likes Received:
    184
    The biggest problem is trading with unprofessional and fake broker who pretend to offer bona-fide brokerage service for their client.

    There are ethical ways to run a hybrid execution model (a + b book), but outright deleting profitable trades from client's trade history is clearly not ethical.

    If there was something wrong/toxic with the order flow, there would be a precise way to measure it and deal with it. Of course when you are running an unscrupulous b-book, you can just arbitrarily delete customer trades because there was no 3rd party that cleared them.

    Broker waits over 7 weeks and when client has significant profit and tries to withdraw to suddenly claim that his strategy is invalid? How is that even technically possible if the trade execution was "real" and final?

    If there was a price error (or other genuine problem), there is a very specific reason for the error and it is tracked very carefully by the execution facility. It would be identified very quickly (a few minutes, maybe a business day to do some more thorough investigation).

    $200. The deposit was posted on acct 2019.06.19_09:01:42 and the first trade was later on the same day. The last trade was 2019.08.13 17:19:14. 274 total trades done at all times of the day.
     
  2. Gayanlakshantha

    Gayanlakshantha Private, 1st Class

    Joined:
    Jun 4, 2019
    Messages:
    79
    Likes Received:
    14
    dear FBS please stop this scam game . give me my money back.
     
  3. Elite Forex Trader

    Joined:
    Aug 14, 2019
    Messages:
    5
    Likes Received:
    1
    This is so true.

    I have been using fbs for so many years now but, I only had some issues too with my other accounts but its not that big thats why I haven't complain.

    But this issue needs to solved properly. FBS has alot of time to correct even with the initial trades happen. Now the account grows to $215k suddenly they take it back. You could have corrected it when the balance is arround $500 or more.
     
    4evermaat likes this.
  4. Gayanlakshantha

    Gayanlakshantha Private, 1st Class

    Joined:
    Jun 4, 2019
    Messages:
    79
    Likes Received:
    14
    dear elight i want my money. if this FBS broker is not like send money mean is fbs broker scamed non stop people money.
     
  5. Gayanlakshantha

    Gayanlakshantha Private, 1st Class

    Joined:
    Jun 4, 2019
    Messages:
    79
    Likes Received:
    14
    A12BD519-8149-4320-A445-B7AF860E27A4.
    try to fast solve this case . my broker
     
  6. thusharah2009

    thusharah2009 Private

    Joined:
    Jul 31, 2019
    Messages:
    11
    Likes Received:
    4
    Oh...... My God ... FBS Broker is a scam......Before i am not believe.before i think FBS broker is in to 10 world grate broker. Unlivable... Just i need to go in my account and need to withdraw in my balance. other hand i need to spread my all of friends in the world.
     
  7. holycow

    holycow Master Sergeant

    Joined:
    Apr 4, 2016
    Messages:
    259
    Likes Received:
    27
    So the two recommendation posts out of three claiming issues with the broker so what we can assume about the rest of the 698 recommendations, just wondering..!
     
    Gayanlakshantha likes this.
  8. FBS Official Rep

    FBS Official Rep FBS Representative

    Joined:
    Jan 18, 2016
    Messages:
    165
    Likes Received:
    10

    Dear 4evermaat!
    Thank you for the relevant question, it helped us to see inaccuracy in the taken actions. We admit our mistake regarding the eliminating of all the profit on Mr. Gayan Lakshantha’s account and bring our sincerest apologies to him. We thoroughly checked the case once again and returned all the orders opened and closed before the off-market quote. Kindly let us assure you that we didn’t have any bad intentions and this was purely a human factor incident.
    At the same time we would like to remind you once again that, unfortunately, no broker is impervious to an off-market quote matter. Though it is rather rare situation. When such case takes place, our specialists eliminate the consequences of it as fast as it is possible. And by elimination, we surely mean not only removal of profitable orders, as you may think, but lossmaking too. Thus, we act not only according to the Customer Agreement, that all experienced traders read before starting trading with a new broker, but also according to the to the world market practice. If you check other broker companies, you will see that most of them delete orders opened or closed with off-market quote. Such practice is widespread due to the fact that order opened or closed with off-market quote cannot be considered correct. The loss or profit a client gets for trading on off-market quote considered as inaccurate either. Consequently, the balance of a client is recovered to the level that was before off-market quote. No additional funds are deducted. To sum it up, we would like to empathise that FBS has been taking actions in accordance with the Customer Agreement (see the previous reply).
    Regarding your implication that FBS company is a b-book broker/dealing-desk broker/market maker, we would highly appreciate if you provide any relevant proof of it. There is no place for manipulation, since FBS doesn’t use virtual dealer plugin of MetaQuotes. We are regulated STP & ECN broker and we may recommend you to contact MetaQuotes to make sure that FBS never purchased virtual dealer plugin.
     
  9. FBS Official Rep

    FBS Official Rep FBS Representative

    Joined:
    Jan 18, 2016
    Messages:
    165
    Likes Received:
    10
    Hi! Please have a look at all our reviews on Facebook. We are really worried about our clients and try to solve each issue as fast as possible. We are doing our best to provide the best service and our reputation is very important for us
     
  10. FBS Official Rep

    FBS Official Rep FBS Representative

    Joined:
    Jan 18, 2016
    Messages:
    165
    Likes Received:
    10
    Dear Gayan Lakshantha!
    First and foremost, we bring our apologies for this situation and would like to inform you that all your orders opened and closed before the off-market quote have been returned to their initial state.
    Regarding the orders opened with the off-market quotes, they were cancelled in full accordance with the Customer Agreement.
    As for liquidity providers, kindly let us inform you that, in simple words, these are usually large commercial and central banks and multinational companies, which provide the quotes to a broker. All deals of FBS clients are brought to the interbank currency market by means of the biggest liquidity suppliers such as UBS, Nomura, Bank of America, JP Morgan Chase, Goldman Sachs, HSBC, City Bank.
    Hope we have managed to resolve this situation!
     

Share This Page