Lia (FBS)
Nov 27, 19:54 +03 Please be kindly informed that we have successfully contacted the partner in question and clarified the situation with him.He won't be providing the trading service anymore.
Lia (FBS)
Dec 1, 08:25 +03 Please, note that we have rechecked the situation with the IB in question, clarified he situation and confirmed that the IB is not breaking any of the rules stated in the Customer Agreement.
Johana (FBS)
Dec 9, 13:31 +03 The IB is a Partner, not a manager, all services provided by FBS are performed via our website and official e-mails. We have clarified the information with the IB and made sure he doesn't use the name of "manager" but Partner/IB.
Johana (FBS) Dec 9, 17:26 +03 We never mentioned his services were suppressed,
28 Nov 2019, 08:07 AM (GMT+0)
(08:35:20) Agniya: We have taken action to suppress this activity as was reported to you in a letter from Lia
Johana (FBS) Dec 17, 13:22 +03 We never mentioned his services were suppressed, we informed you we were investigating your case and communicating with the IB to clarify the matter.We informed you that
IF the IB had violated the conditions of our Partner's Agreement we would disable his service, that is not the situation.Service= working as an IB/Parter. Him performing trading for you is not part of the IB service and we have no regulations regarding it,
Lia (FBS) Nov 27, 19:54 +03 Please be kindly informed that we have successfully contacted the partner in question and clarified the situation with him.
He won't be providing the trading service anymore.
Johana (FBS) Nov 7, 12:05 +03 We have only received one message from you so far sir, we replied to your inquiry.I will summarize the message in case you didn't receive it;
We are sorry to hear such a situation occurred, be kindly reminded that when a client registers to be a Partner or decide to be attached to a Partner all regulations for this service are specified here
https://cdn.fbs.com/docs/FBS_agreement_en.pdf, the job of a Partner is to attract clients to FBS, such as yourself, and provide you with commissions (under his decision) as well as trading advice. That does NOT mean that he can trade for you, that is in fact prohibited and not a part of the services the Partner program offers.
It seems the Partner has violated the Partner's Agreement rules and will investigate this case further, for that we need you to send us images/screenshots of any conversations you had with the Partner where he offered you to trade your account in your behalf and share commissions with you, as you mentioned.
We will be waiting for your update!
Johana (FBS) Nov 15, 15:30 +03 Yes, sir, we understand your point, the information this Partner provided you is indeed not correct.
Our IB department is already investigating this and they will communicate with the Partner directly. (08:28:14) : that is what i am in need of making a complaint you see? Have you read Lia's email to me ? contrast that with what you are telling me now and tell me anyone can make sense of it seeing you are communicating differently on the same issue? (08:26:23) Agniya: I do not want to say that we do not take any actions, exactly the opposite, our departments are engaged in resolving this situation, this issue's resolving takes some time
(08:30:01) Agniya: As Lia told you: we have successfully contacted the partner in question and clarified the situation with him. He won't be providing the trading service anymore.
I would like to remind you that an IB is a person who refers clients to FBS and has no obligation to trade for you or provide you with profits or commissions, you both make a mutual agreement regarding which information you share or not privately, this is not part of FBS's services and as you can see in the Agreement (point 7.4 mentioned above) we do not advise clients to do this.
(11:21:08) |
27 Nov 2019,10:41 AM (GMT+0) |
Noah: I perfectly understand that you are upset and demand justice for someone who you beleive did you wrong, madam. However, still, investigation will take place first and only then we will be able to pass our judgement on the situation. |
(11:21:38) | Noah: Do you understand the concept of "Innocent, until proven guilty"? |
(11:11:52) | Noah: Hence, we cannot just ban him right there and then, per your own claim. We need to INVESTIGATE. That takes TIME. So please, be patient. We are doing our work and will inform you on the developments of your case.
(11:36:20) | Noah: Okay, let me be perfectly clear with you. You have shown us SCREENSHOTS of you talking to the IB. And you are so far the only one who complained about him. Such screenshots can be DRAWN manually in any graphical editor application, such as Photoshop. I can make those myself right now within 15 minutes. Therefore, they are certainly considered. But we need to investigate futher. We need to contact the said IB. We need to check his clients. We need to do a lot of fact checking, basically. And only then we can do something amount it. | (11:37:03) | : and in those clear discussions he is not denying he is a managed account, he is only evading accountability for the managed account shortfalls, but you are in his defense why ? | (11:39:30) | : why make assumptions for his advantage by taking those facts lightly? why not contact telegram and i am available for their input, they might even help with restoring all the chats that forexfamz deleted with him admitting he is sorry he blew the first account and he will restore it in full after the second deposit | (11:40:09) | : lets introduce telegram officials and those chats will reveal more if not all the deleted chats | (11:40:27) | Noah: Because the said discussions still should be proven. His actions you claim he took should be proven. Nothing is proven YET. All I ask is for you to wait. There is no need to come to the chat additional time. I understand that you are upset and you are worried about the whole situation. But please, let us do our job. We know how to deal this this. It may be hard to sit in one place and do nothing when someone has wronged you, but there is nothing you an do at the moment to speed up the process. You delegated the issue to us. Now it is up to us to solve it. And we will, in due time. | (11:41:25) | : right now contact telegram and forward those screenshots and have them give you more evidence , i will be happy to see that happen | (11:42:04) | Noah: You do realise, that even Russian FBI has failed to demand any passcodes from Telegram officials? | (11:42:23) | : and also use his link and collect your own evidence which will be the same as i sent you since the screenshots are from his telegram group | (11:43:13) | : what i realise is you are taking light of your fraudulent IBs criminal behavior for his advantage | (11:44:04) | Noah: Lia is right here, by the way. She promises she will contact you within today. | (11:44:06) | : myself and the 1000s of group attendees where do you leave us as your clients ? |
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