Well, let's start from the very beginning!On 12/08/2014, you sent an email indicating you are willing to return my money; on the same day, I replied and specifically wrote:
I am glad to hear you have made the decision to reslove my complaint, and I confirm I shall accept the offer and suggestion, on the condition you cancel order 18725841, 18726541 and18745732, and immediately reimburse my account with:
18725841 loss: $2512
18726541 loss: $3472
18745732 loss: $2660
and make my account total balance = $2512 + $3472 + $2660 = $8644
As soon as the agreed balance arrive in my account, I shall take actions on my side to return the reputation to your company.
So you have received my reply instead 'did not receive any' - this is LIE # 1.
You wrote us a so called "confirmation" letter on 12/08/2014 that you accept the offer and suggestion. But our letter with the confirmation of withdrawal was sent on 14/08/2014.
Dear Yunni Long,
We have generated a support ticket to help us track your inquiry. Your ticket code is LTK1221601654784X. Please use this code in any further communication.
Please, be informed that both your withdrawal requests have been successfully confirmed. Kindly find attached a confirmation of your wire transfer processing. We are waiting for your counteraction as agreed.
Should you require further assistance or information, please reply to this message or chat live with us during our business hours.
But we received no reply from you from August 14 until August 18. You did nothing during these days on what you promised and moreover you also wrote a claim to CRFIN, our regulator. That is why we understood that you do not want to settle this peacefully and to cooperate and we had to return the withdrawal. For that reason we contacted our bank. Everybody knows that bank transfers takes several day for processing, and don't forget that August 16 and 17 were Saturday and Sunday, so we requested to return the funds on monday and as the payment were still on process bank agreed. You can contact the bank and request information confirming my words.
The reason why your funds are frozen is not negative posts on forums, but the claim to CRFIN and further investigation of the case. The funds will be frozed until the dispute is processed.