Jo Liu
Recruit
- Messages
- 7
I am a customer of FM-fx, I send a $10000 wire transfer to FM-fx, my bank made a mistake on the country code in the IBAN, but other information were all right. And they entered the right country code on the address of bank and beneficiary.
My account manager in FM-fx said they don’t receive any money. Thus, my bank did a investigation. My bank got a confirmation letter from HSBC (FM-fx’ bank) said HSBC already deposit the money into FM-fx’ account on the same day I send out the wire transfer. HSBC also provide the reference number of the deposit action.
I asked FM-fx to contact their bank, because both my bank and their bank confirmed that the money already deposit to their account. FM-fx said they will do that. However, few days ago, I have trouble to contact my account manager, her email address was no longer exists. No one contact me for two weeks. I send email to their support department, they just keep saying that they already send my request to my account manager. But no one contact me!
I send the wire transfer on 27 September 2017, and now I am still waiting for FM-fx’ response.
My account manager in FM-fx said they don’t receive any money. Thus, my bank did a investigation. My bank got a confirmation letter from HSBC (FM-fx’ bank) said HSBC already deposit the money into FM-fx’ account on the same day I send out the wire transfer. HSBC also provide the reference number of the deposit action.
I asked FM-fx to contact their bank, because both my bank and their bank confirmed that the money already deposit to their account. FM-fx said they will do that. However, few days ago, I have trouble to contact my account manager, her email address was no longer exists. No one contact me for two weeks. I send email to their support department, they just keep saying that they already send my request to my account manager. But no one contact me!
I send the wire transfer on 27 September 2017, and now I am still waiting for FM-fx’ response.