Resolved - FM-FX not paying my withdrawal request!

Ratta1981

Recruit
Messages
9
I joined FM-FX in July 2017. I was persuaded into starting an account from a very smooth talking broker that had called me after i showed interest on the website.

I read all the small print on available on their website and felt ok about starting the deposit process so i could start trading my account.

I made 5 deposits over the following month totally $2500aus. I was assured there would be no problems at all if i ever needed to withdraw my deposits.

I made some small but profitable trades and as it stands my trading account sits at $2848aus.

So here comes the issue. About 1 month into trading i requested to make a withdrawal of some of my funds. I then provided all the super specific documents they requested to get my account fully verified. To the point of getting a signed letter from my bank.

This process dragged on for 3weeks but finally my account was verified and i was told i would receive my funds within 7 business days. That was 6 weeks ago!!

I ring their customer support each week and continue to get the same answers. My request is with the finance department and has been approved and they are not sure what the delay is in the funds being transferred.

I contacted my bank to request a charge back of these deposits but they were unable to retrieve my funds.

When i confront the customer support officer about being a scam and taking the matter to Forex Peace Army Traders Court, i am assured FM-FX is NOT a scam i WILL receive my requested withdrawal.

The weeks keep ticking by with FM-FX still holding my funds and i really worried now I've lost my invested money.
 

FxMaster

Lt. Colonel
Messages
11,328
I joined FM-FX in July 2017. I was persuaded into starting an account from a very smooth talking broker that had called me after i showed interest on the website.

I read all the small print on available on their website and felt ok about starting the deposit process so i could start trading my account.

I made 5 deposits over the following month totally $2500aus. I was assured there would be no problems at all if i ever needed to withdraw my deposits.

I made some small but profitable trades and as it stands my trading account sits at $2848aus.

So here comes the issue. About 1 month into trading i requested to make a withdrawal of some of my funds. I then provided all the super specific documents they requested to get my account fully verified. To the point of getting a signed letter from my bank.

This process dragged on for 3weeks but finally my account was verified and i was told i would receive my funds within 7 business days. That was 6 weeks ago!!

I ring their customer support each week and continue to get the same answers. My request is with the finance department and has been approved and they are not sure what the delay is in the funds being transferred.

I contacted my bank to request a charge back of these deposits but they were unable to retrieve my funds.

When i confront the customer support officer about being a scam and taking the matter to Forex Peace Army Traders Court, i am assured FM-FX is NOT a scam i WILL receive my requested withdrawal.

The weeks keep ticking by with FM-FX still holding my funds and i really worried now I've lost my invested money.
Few steps that you must follow to draw their attention to your issue,
Follow the suggested steps below:
Invite them to join this thread via email (Send an email to every possible address).
Go to their website and invite them to here via Live Chat
You will find their email and address here https://www.fm-fx.com/en/contactus

Also, Share your story as a review here https://www.forexpeacearmy.com/forex-reviews/13965/fm-fx-forex-brokers

You can also share your story on their social media pages mentioned below:
https://www.facebook.com/fm.fx1/

https://twitter.com/fm_fx1

https://www.linkedin.com/company/17877002/

https://plus.google.com/u/2/+FMfxtrading
 

Ratta1981

Recruit
Messages
9
Few steps that you must follow to draw their attention to your issue,
Follow the suggested steps below:
Invite them to join this thread via email (Send an email to every possible address).
Go to their website and invite them to here via Live Chat
You will find their email and address here https://www.fm-fx.com/en/contactus

Also, Share your story as a review here https://www.forexpeacearmy.com/forex-reviews/13965/fm-fx-forex-brokers

You can also share your story on their social media pages mentioned below:
https://www.facebook.com/fm.fx1/

https://twitter.com/fm_fx1

https://www.linkedin.com/company/17877002/

https://plus.google.com/u/2/+FMfxtrading


I have now posted my review and emailed all available email address i have for contacts at FM-FX.

When do need to open a case in the traders court?

Regards
Matt
 

Ratta1981

Recruit
Messages
9
Wait for their responses and if you don't get any then go ahead and open FPA traders court case against them. To do so, follow the suggestion here https://www.forexpeacearmy.com/community/pages/traders-court/

After the company received my emails i was contacted via email that my funds would be transferred within 5days.

I am happy to say i received all the requested withdrawal amo
Wait for their responses and if you don't get any then go ahead and open FPA traders court case against them. To do so, follow the suggestion here https://www.forexpeacearmy.com/community/pages/traders-court/

After the company received my emails they contacted me via email saying i would receive my funds within 5days.

Im happy to say i received my requested withdrawal amounts in my account today.

What happens now as FM-FX, although a hassle to deal with are clearly not a scam?
 

FxMaster

Lt. Colonel
Messages
11,328
After the company received my emails i was contacted via email that my funds would be transferred within 5days.

I am happy to say i received all the requested withdrawal amo


After the company received my emails they contacted me via email saying i would receive my funds within 5days.

Im happy to say i received my requested withdrawal amounts in my account today.

What happens now as FM-FX, although a hassle to deal with are clearly not a scam?
Its always good to see victim gets their money back :) Good to see resolved cases :)
 
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