SergeySergey1975
Private
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- 24
New update here.
A week earlier, I wrote that by the decision of the internal control service, the application for withdrawal of funds to the Skrill electronic payment system was rejected, and by the decision of the same service, I was allowed to withdraw funds to the Bank details of a personal account opened with the Bank of the Russian Federation.
OK.
I created a request for withdrawal of funds in the amount of $6788.39, it was assigned № 14125440 from 03.10.2018.
Also in the personal account on the profile/my documents page it is specified (screenshot "Profile_my documents") -
"Attention! You have pending withdrawal requests. The total number of applications: 1
To view, go to My withdrawal requests
At the moment, there is no active request from the internal control service. Enjoy your day!"
This means that the previous set of documents has been checked and accepted.
But!!!
On the other page I see a different inscription (screenshot "Other_page") -
"Dear customer, we Notify you of the receipt of documents. The internal control service will start checking and verification of documents in the near future. Our managers will contact you shortly."
I. e., on the one hand, my documents have been checked and the internal control service has no questions to me, on the other hand, the internal control service has not even started to check the documents provided by me!!!
But at the same time withdrawal of funds is allowed and even the application is accepted.
Since my online chat is blocked, yesterday I contacted the company by phone and clarified this situation. The consultant could not clearly explain how the request for documents could be present and absent at the same time, and could not clearly say when I will receive my money.
At the same time, according to the Rules of non-trading operations (original is here - the following is literally said:
"...4.8. "Withdrawal order" is processed by the Company in the following terms:
4.8.1. "Withdrawal request" to the Bank account received before 14: 00 GMT
(GMT) processed on the day it is received by the Company..."
I. e., according to their Regulations, the application had to be processed a week ago, although in fact the funds are still not even written off from the balance of the trading account.
All this looks like a vicious circle and an unsolvable task.
In this regard I open an FPA traders court case against them right now.
A week earlier, I wrote that by the decision of the internal control service, the application for withdrawal of funds to the Skrill electronic payment system was rejected, and by the decision of the same service, I was allowed to withdraw funds to the Bank details of a personal account opened with the Bank of the Russian Federation.
OK.
I created a request for withdrawal of funds in the amount of $6788.39, it was assigned № 14125440 from 03.10.2018.
Also in the personal account on the profile/my documents page it is specified (screenshot "Profile_my documents") -
"Attention! You have pending withdrawal requests. The total number of applications: 1
To view, go to My withdrawal requests
At the moment, there is no active request from the internal control service. Enjoy your day!"
This means that the previous set of documents has been checked and accepted.
But!!!
On the other page I see a different inscription (screenshot "Other_page") -
"Dear customer, we Notify you of the receipt of documents. The internal control service will start checking and verification of documents in the near future. Our managers will contact you shortly."
I. e., on the one hand, my documents have been checked and the internal control service has no questions to me, on the other hand, the internal control service has not even started to check the documents provided by me!!!
But at the same time withdrawal of funds is allowed and even the application is accepted.
Since my online chat is blocked, yesterday I contacted the company by phone and clarified this situation. The consultant could not clearly explain how the request for documents could be present and absent at the same time, and could not clearly say when I will receive my money.
At the same time, according to the Rules of non-trading operations (original is here - the following is literally said:
"...4.8. "Withdrawal order" is processed by the Company in the following terms:
4.8.1. "Withdrawal request" to the Bank account received before 14: 00 GMT
(GMT) processed on the day it is received by the Company..."
I. e., according to their Regulations, the application had to be processed a week ago, although in fact the funds are still not even written off from the balance of the trading account.
All this looks like a vicious circle and an unsolvable task.
In this regard I open an FPA traders court case against them right now.