Hello,
They cancelled my account on 7th of November and after long discussions in 19th of Nov they wrote to me the following:
On Wed, Nov 19, 2014 at 2:31 PM, complaints fxnet <complaints@fxnet.com> wrote:
Dear Monica,
Apologies for my failure to include the 2nd option. Please see below the updated e-mail:
After your conversation with the Trading Department, I hope that you have reached a win-win solution. The Trading Department re-submitted your case to the Management with a new payout suggestion, who has deliberated and agreed to offer the following 2 options:
1. The Company is ready to execute, in good faith, a withdrawal request for the amount of EUR 4,571.2. The Company is also ready to credit the client's balance, with the amount of EUR 1000 with the purpose of trading. Any profits resulting from trading on the MT4 acc 122546 can be withdrawn at any point (assuming all positions/trades are closed) but the amount credited to the MT4 acc 122546 (EUR 1,000) can only be withdrawn after successfully trading 150 turn round lots.
If the above finds you in agreement, you can initiate its execution by sending a request to the Company for a withdrawal of the amount of 4,571.2 Euros. In the meantime, we will proceed with crediting the above-mentioned amount to your MT4 account for further trading. By sending the withdrawal request to the Company, you agree to not have any further claims against the Company.
OR,
2. The Company is ready to execute a withdrawal request for the amount of EUR 5,250. You must initiate this by sending a request to the Company for a withdrawal of this amount. By doing this action, you do not have any further claims against the Company.
Thank you for your co-operation and looking forward to your response.
I open a withdrawal request (second option) in the same day. Now is cancelled with no comment. No money in my bank account!
I didn't do anything wrong! They accused me of bonus abuse! Which is not true!
There is nobody answering the phone and it happened before Christmas. This year: zero answers!
On Live Chat: nobody there, too (at least for English - I haven't try Greek).
Via email: I sent them a message telling them about the opened case on CySec and FPA. No answer.
3 days ago I received this automated message:
Backoffice Fxnet
Jan 9 (3 days ago)
to me
Dear Mrs Monica Racuciu,
Please note that FXNET finished with the office re-location and has now new members in the Management/Ownership board.
As decided and instructed by the previous management, the strategy on your account has been considered as taking advantage on the bonus offer.
As a result, your account with the company will be closed with immediate effect; the transactions initiated in your account with FXNET with bonus abuse will be revoked/cancelled; we shall not be making any further payments/reimbursements to you.
This email is official. It speaks for itself that it is sent to you without prejudice to any rights and/or remedies our Company may have in relation to this matter, now or in the future.
They forgot every promise the old management made!
There shouldn't be a case in the first place! I didn't abuse they're bonus! They just needed some quick money!
Regards,
Monica
--
Backoffice
Tel: +357 25108111
Fax: +357 25108988
E-mail:
backoffice@FxNet.com
Site:
www.FxNet.com
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