Resolved - FXNET zeroed my account then they offered me 1000 euro to shut me up!

I don't know how the others got their money back, but I have received nothing. On live chat I gave them the links to FPA discussions and they just ignored me, "Mike" the person who I was speaking with on livechat said " I am Sure <they> read all the posts on FPA and they will get back to you soon" almost 4 months now since FXNET stole my money..
 
Try live chat from their website to get instant reply from CC department.

Fxnet SupportHello claudiu. How may I help you?
1:29 pm claudiuhi, what is your name ?
1:29 pm Fxnet SupportHello , how can i assist you?
1:30 pm claudiuhello, before we start I would like to know who I am talking to
1:30 pm Fxnet SupportI am Mike , how can i assist you?
1:30 pm claudiuHi Mike
I would like to know why FXNET does not answer my e-mails
1:33 pm Fxnet SupportHello sir , as far as i know our team is investigating your case and will send you an email.
1:33 pm claudiuits been 3 months now
I have seen on FPA forums that for some FXNET paid the money
but nothing for me
1:34 pm Fxnet SupportI'm sorry i cannot help you more sir , as i have been informed they are investigating your case and will respond to you.
1:34 pm claudiuhttp://www.forexpeac…d-me-1000-euro-shut-me-up.html
1:35 pm please give them this link to replty
*reply
1:35 pm Fxnet SupportI'm sure they have seen all posts on FPA.
1:35 pm claudiuwhen do you think I will get an answer ? its been already 3 months
1:35 pm Fxnet SupportI have informed them again and i think there should be a reply in the next few days.
1:36 pm claudiuok, thank you

this was about a week ago
 
for the last 3 days I have been trying to contact them on live chat. First 2 days I got same reply: "management still is investigating your case" , today I opened livechat, asked the question and they closed it and went offline. Stay away from FXNET !
 
I have managed to get through livechat again. You can observe on the below text how much help I received:
Fxnet SupportHello claudiu. How may I help you?
4:03 pm claudiuhi, again
i hope you will not close the chat again and go offline
what is the status with my funds ?
4:03 pm Fxnet SupportHi. What funds?
4:04 pm claudiuthat fxnet stole from my account
you removed all my balance illegaly
as you did with other customers
4:04 pm Fxnet SupportWhat is your account number?
4:04 pm claudiusome got paid back
I did not
102608
4:05 pm Fxnet SupportI see
4:06 pm Have you contacted the backoffice?
4:06 pm claudiuyes, aswell as the complaints department
at least 3 times in the last month
4:06 pm Fxnet SupportAnd what did they say
4:06 pm claudiunothing
no reply
4:07 pm some of your employees on livechat said that they are aware of my case and will come back soon...almost 4 months and I still didnt get my money back
I also directed your employees to the FPA forums where I posted and they said they are aware of all posts about fxnet
4:08 pm voting will start next week as I have received nothing for so long
also legal action will follow
4:08 pm Fxnet SupportI see
4:09 pm claudiuyou see, I don't see my money
4:09 pm Fxnet SupportI see that you have made over 9000 euro with us.
So I would say you got your mobey back and more.
4:10 pm money*
4:10 pm claudiuno, I made profit ! my profit
not fxnet's profit
so I would say you stole my money
4:10 pm Fxnet SupportDefinetly not.
4:11 pm you have withdrawn almost double the money you deposited.
4:11 pm claudiuand the problem is ?
I am not allowed to make profit right ?
you have illegally removed over 6000 euros from my account
4:18 pm ?
4:19 pm Fxnet SupportYes sir?
4:19 pm claudiuI asked a question
what if I made profit ?
Is it not allowed ?
4:20 pm Fxnet SupportOfcourse it is. As long as you abide all rules any profits you make are yours. minus the bonus or depending on the bonus type we offered at the time.
4:21 pm claudiuand for as long as I lost all funds you had no problems with my trading strategy
as long as I made profit I didn't abide the rules ?
4:22 pm can you please tell me what rule did I not abide and what proof do you have that I did anything wrong ?
4:23 pm Fxnet SupportI do not know your personal case sir, the backoffice handles these matters.
4:23 pm claudiuso again I ask what is the status ? It has been almost 4 months
4:27 pm Fxnet SupportUnfortunately this is not an issue Support can help you with sir.
4:27 pm claudiuwell backoffice doesn't reply, or the compliance dept
4:28 pm support can't help
who can ?
4:29 pm Fxnet SupportYour best bet would be to wait for them to finish investigating your case.
4:29 pm claudiuit has been 4 months almost
4:30 pm wait means for how long ?
4:32 pm Fxnet SupportUntil they have completed the investigation and have come to a solid conclusion pertaining information regarding your case.
4:33 pm claudiuWell I do not trust that they are moving a finger regarding my case
I just know it
4:33 pm Fxnet SupportHow come?
4:33 pm claudiudon't ask anything about how I know
I just do
as you did with my funds and accusations
4:33 pm Fxnet SupportWell, there must be something that gives you such a impression?
4:33 pm claudiui did not see a single reply from fxnet
4:34 pm only the bribe offered back in november to shut me up
and to commit not taking any more actions against fxnet
which of course I refused as i did absolutely nothing wrong
4:35 pm so I am also stating I do not believe that "waiting is my best bet"
4:36 pm Fxnet SupportAs absurd as that sounds sir, sadly there is nothing I can else I can do in this moment to help you further.
4:37 pm claudiuyou have just confirmed the scam that is going on with this company and I will publish this chat aswell as all e-mail conversations to the public
4:37 pm Fxnet SupportI confirmed a scam by saying as a live chat agent I cannot help you with your account balance issues?
Is your English okay? Do you know what 'absurd' means?
4:37 pm claudiuyes, with your "wait is your best bet"
4:38 pm and unable to get a reply
if you would like to help
you would get on the phone
ask backoffice for a reply
for a timescale regarding this at least
4:38 pm Fxnet SupportI have already sent them a email to look into your case on the off chance that they missed it
that is literally all I can do right now
4:38 pm claudiuwhy don't you ring them up ?
4:38 pm Fxnet Supportso please, if you may, do not accuse me of something like that when I am trying to help you.
4:39 pm Because backoffice is closed now?
4:39 pm claudiuok, can you call them tomorrow morning then ?
4:39 pm Fxnet SupportIm sorry sir but this is not an issue I can assist you with further.
Accusing a live chat agent like that is very unpleasant.
Have a good day.
Fxnet Support has closed the chat.
 
Accept the one thousand euro and do not look back, these guys are all crooks , I know it will be difficult to achieve the same amount again, but at least will not lose everything. BUT if you want all your money contact competent authorities as well as professional and governmental bodies:
Regulators:
CySEC (Cyprus Securities and Exchange Commission)
United Kingdom – FSA (Financial Services Authority)
Germany – BaFin (Bundesanstalt für Finanzdienstleistungsaufsicht)
France – ACP (Autorite de Controle Prudentiel)
Spain – CNMV (The Comisión Nacional del Mercado de Valores)
Norway – FINANSTILSYNET (Financial Supervisory Authority of Norway)
Netherlands – AFM (Autoriteit Financiële Markten)

Professional and governmental bodies:
MiFID (Markets in Financial Instruments Directive)
ICF (Investors Compensation Fund)


It is important that you give sequence in this case informing us that forum about everything , so they will not receive new customers.
 
Accept the one thousand euro and do not look back, these guys are all crooks , I know it will be difficult to achieve the same amount again, but at least will not lose everything. BUT if you want all your money contact competent authorities as well as professional and governmental bodies:
Regulators:
CySEC (Cyprus Securities and Exchange Commission)
United Kingdom – FSA (Financial Services Authority)
Germany – BaFin (Bundesanstalt für Finanzdienstleistungsaufsicht)
France – ACP (Autorite de Controle Prudentiel)
Spain – CNMV (The Comisión Nacional del Mercado de Valores)
Norway – FINANSTILSYNET (Financial Supervisory Authority of Norway)
Netherlands – AFM (Autoriteit Financiële Markten)

Professional and governmental bodies:
MiFID (Markets in Financial Instruments Directive)
ICF (Investors Compensation Fund)


It is important that you give sequence in this case informing us that forum about everything , so they will not receive new customers.

For 1K? I doubt they will consider this case, at least they need something more sizeable like 20-30 complaints from CHF event. But try it out , maybe luck will be on your side.
 
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