Resolved: Fxtm doesn't let me withdraw my money

S

Samar22

Recruit
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9
i wanted to use new broker and Fxtm looked great so i wanted to test it first ( test the deposit and withdrawal ) so i deposited 30 Euro using my skrill and i wanted to withdraw it but suddenly i got the message that i can't get my money back, the message was " The withdrawal method is currently not available for you " and the reasons they put are :
1 - you can only withdraw your money to the same payment method you used for deposit ( i have already deposited with skrill and want to get money back using skrill )
2 - you need to be verified account ( i am have a verified account )
if i can't get money back using skrill so how can i get them, if this is a broker and doesn't give you your money back then what is the purpose of even trading or making profits .
* i have sent many emails to the support team and i got nothing from them . please help
 

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Samar22 said:
i wanted to use new broker and Fxtm looked great so i wanted to test it first ( test the deposit and withdrawal ) so i deposited 30 Euro using my skrill and i wanted to withdraw it but suddenly i got the message that i can't get my money back, the message was " The withdrawal method is currently not available for you " and the reasons they put are :
1 - you can only withdraw your money to the same payment method you used for deposit ( i have already deposited with skrill and want to get money back using skrill )
2 - you need to be verified account ( i am have a verified account )
if i can't get money back using skrill so how can i get them, if this is a broker and doesn't give you your money back then what is the purpose of even trading or making profits .
* i have sent many emails to the support team and i got nothing from them . please help
Click to expand...

@ForexTime (FXTM) can i get help​

 
Samar22 said:
i wanted to use new broker and Fxtm looked great so i wanted to test it first ( test the deposit and withdrawal ) so i deposited 30 Euro using my skrill and i wanted to withdraw it but suddenly i got the message that i can't get my money back, the message was " The withdrawal method is currently not available for you " and the reasons they put are :
1 - you can only withdraw your money to the same payment method you used for deposit ( i have already deposited with skrill and want to get money back using skrill )
2 - you need to be verified account ( i am have a verified account )
if i can't get money back using skrill so how can i get them, if this is a broker and doesn't give you your money back then what is the purpose of even trading or making profits .
* i have sent many emails to the support team and i got nothing from them . please help
Click to expand...

Samar22 said:
i wanted to use new broker and Fxtm looked great so i wanted to test it first ( test the deposit and withdrawal ) so i deposited 30 Euro using my skrill and i wanted to withdraw it but suddenly i got the message that i can't get my money back, the message was " The withdrawal method is currently not available for you " and the reasons they put are :
1 - you can only withdraw your money to the same payment method you used for deposit ( i have already deposited with skrill and want to get money back using skrill )
2 - you need to be verified account ( i am have a verified account )
if i can't get money back using skrill so how can i get them, if this is a broker and doesn't give you your money back then what is the purpose of even trading or making profits .
* i have sent many emails to the support team and i got nothing from them . please help
Click to expand...

@FxMaster can you help me​

 
Samar22 said:
i wanted to use new broker and Fxtm looked great so i wanted to test it first ( test the deposit and withdrawal ) so i deposited 30 Euro using my skrill and i wanted to withdraw it but suddenly i got the message that i can't get my money back, the message was " The withdrawal method is currently not available for you " and the reasons they put are :
1 - you can only withdraw your money to the same payment method you used for deposit ( i have already deposited with skrill and want to get money back using skrill )
2 - you need to be verified account ( i am have a verified account )
if i can't get money back using skrill so how can i get them, if this is a broker and doesn't give you your money back then what is the purpose of even trading or making profits .
* i have sent many emails to the support team and i got nothing from them . please help
Click to expand...
This is the basic rule to avoid money laundering.

If you didn't do any trade and just deposit and withdraw then it must be same method.
 
Samar22 said:
i wanted to use new broker and Fxtm looked great so i wanted to test it first ( test the deposit and withdrawal ) so i deposited 30 Euro using my skrill and i wanted to withdraw it but suddenly i got the message that i can't get my money back, the message was " The withdrawal method is currently not available for you " and the reasons they put are :
1 - you can only withdraw your money to the same payment method you used for deposit ( i have already deposited with skrill and want to get money back using skrill )
2 - you need to be verified account ( i am have a verified account )
if i can't get money back using skrill so how can i get them, if this is a broker and doesn't give you your money back then what is the purpose of even trading or making profits .
* i have sent many emails to the support team and i got nothing from them . please help
Click to expand...
The error you were getting, are your account is fully verified?

Did you try to talk them via live chat regarding the same?

If yes then what reply did you get from them?
 
FxMaster said:
This is the basic rule to avoid money laundering.

If you didn't do any trade and just deposit and withdraw then it must be same method.
Click to expand...
but i didn't deposit money in trading account i just deposited in their euro wallet then wanted to withdraw it
 
FxMaster said:
The error you were getting, are your account is fully verified?

Did you try to talk them via live chat regarding the same?

If yes then what reply did you get from them?
Click to expand...
i deposited with skrill but whenever itry to withdraw with skrill i can't even access to it, i tried live chat and i got bot to reply and i couldn't get anything helpful i kept sending emails to the support but they are not replying
i put a pic to see what is happening whenever i try to use skrill to withdraw money
 

Attachments

  • 4.png
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FxMaster said:
The error you were getting, are your account is fully verified?

Did you try to talk them via live chat regarding the same?

If yes then what reply did you get from them?
Click to expand...
and yes i am verified i sent them ID and residence proof and they said everything is verified in email and after it i deposit money
 
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