From what I've seen, a number of forex brokers use the term account manager more in the sense that a company selling products to customers uses the term. I personally don't like this usage. In the finance industry, an account manager is someone who trades on behalf of a client, not someone who manages contacts with a client.
Since both Mark and Ahmed were using the term in the non-finance sense, I felt it was simpler to go along with it than to request a title change in the middle of the discussion.
Overall, I do think that forex brokers should NOT use the title account manager in this sense. It can easily lead to all sorts of confusion. I hope that Mark can pass that suggestion up the food chain at HFX. Maybe client manager would be a better description.
Whatever you call the guy that Ahmed has been dealing with, providing a new person in that same roll may be a good step towards getting this issue resolved.