We have hundreds of clients using this bonus, I answered some of them to their questions like the one I wrote in my first post and they were not mislead... ok, there is one client who asked some ALSO confusing questions, received the appropriate answers...
Again roman i am sorry to say that you were lag in English...In the above post you have written as
there is one client who asked some ALSO confusing questions, received the appropriate answers... what an English is these??
So just refund the 600 usd..
I request you to Please learn the English in proper at first. i don't know how have you got appointed as customer support officer.
Look my question is very direct:
What i have asked in chat is
14:18 customer: can i lose the bonus in full during my trade??say i deposit 1000 usd and you give 1000 usd bonus.
so in total it comes around 2000 USD. Can i trade till my 2000 usd becomes 0 ??
14:18 customer: or
will you cancel my bonus once my equity go below 1000 usd from 2000 usd?
According to your bonus rule you should have answered my question as that we will cancel bonus once the equity(capital comes to 0).And you cannot trade with bonus..
But in real what you have replied me as below:
14:20 customer: you may loose you bonus and then continue trading with the rest amount.
tell me how can i lose bonus and continue trading with the rest amount.??whereas your bonus rules says that my account becomes 0 when i lose the initial capital..
But According to your information were dose a point comes that i can lose bonus at first and still continue trading with the rest amount.??
You just messed up my question with your POOR ENGLISH.
A customer service agent incorrectly stated that myself could keep trading all the way down to zero. How does Master Forex handle a situation where an agent gives incorrect information that can affect a client's trading decisions?