I placed a withdrawal from my trading account since 08/12/2015 and the funds were taken from my trading account but is yet to be credited to my Bank account.
I have made withdrawals in the past and it took 1 or 2 business days to get my funds. I spoke to their customer service officer who told me it had been processed and assured me that I'll get the funds later in the way. I also spoke to their country director, Samuel Olaleye who told me the funds were hanging with the Local Bank. Its been 2 weeks and I have not gotten my funds. I called Mr Samuel again who told me the funds were still hanging but a friend who works in that Bank told me that a N600,000 transaction was never initiated from the company.
This came as a huge shock to me because this is a company I had huge confidence in and even referred some colleagues to. I sent several mails to the company offical email but never got any response. I filled the form on the "contact us" section of the website but still no response.
Mr Samuel seems to have perfected the art of deceit and what he tries to do is to play mind games with me. For instance, when i called him last Wednesday he claimed to be in the Bank to ensure my transaction was completed. He called back later to confirm if i had gotten alert and assured me that ill get the funds that day.
I called him back and he never oicked up again.I asked that a receipt of the transfer shoudld be sent to my email via sms but was never sent .
It is now clear that they do not have the intention of paying my money.
My friend who works in the local Bank told me there was no debit transaction in their account.
It is clear that they do not have any intention of paying my money.I checked online and I found out that some of their customers are having the same issue.
I have contacted IFSC, their regulator but I haven't gotten any feedback.
This has caused a lot of embarassment to me. I will make an official complaint at EFCC (anti fraud commission) tomorrow but I also want you guys to assist on this issue. N600,000 (~3000USD) is a lot of money to let go just like that.
Attached are copies of emails I sent to their official email without any response.
I have made withdrawals in the past and it took 1 or 2 business days to get my funds. I spoke to their customer service officer who told me it had been processed and assured me that I'll get the funds later in the way. I also spoke to their country director, Samuel Olaleye who told me the funds were hanging with the Local Bank. Its been 2 weeks and I have not gotten my funds. I called Mr Samuel again who told me the funds were still hanging but a friend who works in that Bank told me that a N600,000 transaction was never initiated from the company.
This came as a huge shock to me because this is a company I had huge confidence in and even referred some colleagues to. I sent several mails to the company offical email but never got any response. I filled the form on the "contact us" section of the website but still no response.
Mr Samuel seems to have perfected the art of deceit and what he tries to do is to play mind games with me. For instance, when i called him last Wednesday he claimed to be in the Bank to ensure my transaction was completed. He called back later to confirm if i had gotten alert and assured me that ill get the funds that day.
I called him back and he never oicked up again.I asked that a receipt of the transfer shoudld be sent to my email via sms but was never sent .
It is now clear that they do not have the intention of paying my money.
My friend who works in the local Bank told me there was no debit transaction in their account.
It is clear that they do not have any intention of paying my money.I checked online and I found out that some of their customers are having the same issue.
I have contacted IFSC, their regulator but I haven't gotten any feedback.
This has caused a lot of embarassment to me. I will make an official complaint at EFCC (anti fraud commission) tomorrow but I also want you guys to assist on this issue. N600,000 (~3000USD) is a lot of money to let go just like that.
Attached are copies of emails I sent to their official email without any response.
