Booleantrader
Recruit
- Messages
- 3
Summary:
I have not been able to write any workable Multicharts.net programs because the program keeps locking up. During trial period said they won't help make it work (after inadequate tech support) unless I pay a fee and register. Then when I pay a fee (the minimum-3 months for $321.50) they themselves verify it doesn't work, and after over 7 weeks total of wasting time on it (still doesn't work) they refuse to give me a refund. 7 weeks is a long time. Most people would agree I have made a reasonable effort. Most would agree that, under these circumstances, it is reasonable to get a refund. I can't afford to spend any more time on it. I have a family to feed.
Instead they are asking for me to continue trying different things, as I have already wasted MY 7 weeks of time doing, acting as THEIR beta tester to fix THEIR buggy product for THEIR benefit.
I didn't pay $300 for the privilege of being a Multicharts beta tester. They don’t acknowledge that I have lost seven weeks of wasted effort. They just want me to keep working to fix their product.
Details:
Multicharts accepted the minimum $300 from me for a short term license. The .net software didn't work -it keeps locking up -and after I paid they spent hours remotely on my computer verifying that they could not make it work. I have wasted seven weeks now trying to use what seemed a very promising backtesting platform. I have not been able to backtest a single strategy- their software locks up every run. (Also, it requires constant workarounds, and has virtually no documentation.)
When I ask for a refund they wrote "We do not provide refunds on orders and all sales are final."
Bottom line- they themselves cannot get it to work and yet they won't give me my money back.
Bad enough they release a very buggy product then use their paid customers as beta testers. Bad enough they won't provide any help until after you pay a license fee. They don't care that it doesn't work, and that they can't make it work- they are going to keep the money despite that. I am sure I am not the only person who has paid for Multicharts and got ripped off.
Apparently that is all they care about- keeping your money, right or wrong.
Avoid them like the plague.
Why is it a scam? During the 30 day Multicharts.net free trial, I sent extremely detailed questions which clearly showed my coding was not to blame, which they responded to with two ambiguous and very short answers, showing they had obviously not bothered to read through the code I wrote. Their answer was that my coding caused the lockups and other problems. When I responded with even more details and took them through my code showing it was sound and could not cause the problem, they responded "We cannot spend any more time on an unregistered user:" But it turned out I was right- my code was fine.
That is what scammed me. Their tech support during the trial showed they didn't bother to read my code. They said they would not help further unless I paid them. So I registered. Then after remote controlling my computer for a few hours, they agreed it was not my program but theirs that caused the problem, which after seven weeks they still have not fixed. But even after acknowledging that the fault is theirs, that it does not work, and that they have been unable to make it work, they refuse to give me my money back. It is a bait and switch.
I am not going to do any more debugging or communicating with them about making it work. That’s not my job. It’s their job. I paid for a product that supposedly would be made workable, and I was misled.
Employees and owners of a company that continue to take people’s money for a product that they know doesn't work are guilty of committing fraud. I know many people would agree: Their refusal to refund my fee when we have spent seven weeks already, and it doesn't work, is the act of a criminal. But it is clear they don't care. Same as any other thief or con artist.... they are going to keep the money regardless, right or wrong. How am I going to get compensated for my wasted time? For the wasted $321.50?
If anyone would like to see all correspondence I will provide it.
I have not been able to write any workable Multicharts.net programs because the program keeps locking up. During trial period said they won't help make it work (after inadequate tech support) unless I pay a fee and register. Then when I pay a fee (the minimum-3 months for $321.50) they themselves verify it doesn't work, and after over 7 weeks total of wasting time on it (still doesn't work) they refuse to give me a refund. 7 weeks is a long time. Most people would agree I have made a reasonable effort. Most would agree that, under these circumstances, it is reasonable to get a refund. I can't afford to spend any more time on it. I have a family to feed.
Instead they are asking for me to continue trying different things, as I have already wasted MY 7 weeks of time doing, acting as THEIR beta tester to fix THEIR buggy product for THEIR benefit.
I didn't pay $300 for the privilege of being a Multicharts beta tester. They don’t acknowledge that I have lost seven weeks of wasted effort. They just want me to keep working to fix their product.
Details:
Multicharts accepted the minimum $300 from me for a short term license. The .net software didn't work -it keeps locking up -and after I paid they spent hours remotely on my computer verifying that they could not make it work. I have wasted seven weeks now trying to use what seemed a very promising backtesting platform. I have not been able to backtest a single strategy- their software locks up every run. (Also, it requires constant workarounds, and has virtually no documentation.)
When I ask for a refund they wrote "We do not provide refunds on orders and all sales are final."
Bottom line- they themselves cannot get it to work and yet they won't give me my money back.
Bad enough they release a very buggy product then use their paid customers as beta testers. Bad enough they won't provide any help until after you pay a license fee. They don't care that it doesn't work, and that they can't make it work- they are going to keep the money despite that. I am sure I am not the only person who has paid for Multicharts and got ripped off.
Apparently that is all they care about- keeping your money, right or wrong.
Avoid them like the plague.
Why is it a scam? During the 30 day Multicharts.net free trial, I sent extremely detailed questions which clearly showed my coding was not to blame, which they responded to with two ambiguous and very short answers, showing they had obviously not bothered to read through the code I wrote. Their answer was that my coding caused the lockups and other problems. When I responded with even more details and took them through my code showing it was sound and could not cause the problem, they responded "We cannot spend any more time on an unregistered user:" But it turned out I was right- my code was fine.
That is what scammed me. Their tech support during the trial showed they didn't bother to read my code. They said they would not help further unless I paid them. So I registered. Then after remote controlling my computer for a few hours, they agreed it was not my program but theirs that caused the problem, which after seven weeks they still have not fixed. But even after acknowledging that the fault is theirs, that it does not work, and that they have been unable to make it work, they refuse to give me my money back. It is a bait and switch.
I am not going to do any more debugging or communicating with them about making it work. That’s not my job. It’s their job. I paid for a product that supposedly would be made workable, and I was misled.
Employees and owners of a company that continue to take people’s money for a product that they know doesn't work are guilty of committing fraud. I know many people would agree: Their refusal to refund my fee when we have spent seven weeks already, and it doesn't work, is the act of a criminal. But it is clear they don't care. Same as any other thief or con artist.... they are going to keep the money regardless, right or wrong. How am I going to get compensated for my wasted time? For the wasted $321.50?
If anyone would like to see all correspondence I will provide it.