I submitted a withdrawal request since May 13, they are yet to approve it.. I have written to their finance department(firstname.lastname@example.org) more than 7 times, they are yet to respond. On the live chat they said they have written to the finance department, still no response..
You are the second person to complain about them recently. I hope they have not moved to the dark side. Try contacting them again, and if they still did not answer you, then open a case here against them so we can get to the bottom of this.
After waiting 6days with no response, i threatened i was going to file a case to FSCMauritius against them. They rejected my withdrawal and sent me this email.
Please re-scan your driver's license, utility bill and make scan of
your national ID in higher rezolution (300dpi minimum). All documents
should be scanned in png\tiff with lossless compression (jpeg whon't
fit). Send these documents to email@example.com as attachment."
1. Before i deposited i ensured i did all the verification and all documents were approved before i deposited and that was almost 2weeks ago..
They rejected my withdrawal and asked me to resend my ID in png format. I did that and i have been verified again... here are the screenshot, i want to place a new withdrawal after this post and i will upload the screenshot after requesting for withdrawal.