Private, 1st Class
NordFX doesn't want my money back. So tomorrow will begin trade court of my case.
Having opened an account with our company, Anatoly M has agreed to fully and unconditionally comply with the terms of the Client Agreement, including those pertaining to permitted and prohibited trading methods.
The overwhelming majority of his transactions were pipsing (scalping) and were carried out mainly on the pairs EURGBP, EURCHF in a clearly selected low-volatility period of 23:00 - 00:00, which is characterized by inaccuracies and delays in quotations due to extremely low market liquidity and the server restarting process.
Clauses 3.4.6. and 9.4 of the Client Agreement (please see below) clearly warn that in case of trading on such inaccuracies using vulnerabilities in the server part of the trading platform, NordFX may recognize such transactions as invalid.
And according to clause 13.6.3, in this case NordFX may unilaterally terminate this Client Agreement, block the profit, the method of obtaining of which has caused suspicion, close the Client's account/accounts and return to the Client the balance of funds not exceeding the amount of the initial deposit. This was done in this case.
The amount of the initial deposit has been returned to the client in full.
Thus, all NordFX actions have been performed in strict accordance with the terms of the Client Agreement, which, we repeat, Anatoly M has also committed to perform.
We see his spreading negative information about NordFX as attempts to render pressure over us aiming at withdrawing the funds received in violation of this legal document.
3.4.6. NordFX may render any of the Client’s positions invalid or close one or more Client’s positions at the current rate at any time and as deemed by NordFX expedient, in the event that all the trading systems used by the Client have been aimed at taking advantage of possible vulnerability of NordFX’s software;
9.4. Internet connectivity delays and price feed errors sometimes create a situation where the prices displayed on the trading platform do not accurately reflect the market rates. NordFX does not permit the practice of latency arbitrage taking advantages of these internet delays. Transactions that rely on price latency arbitrage opportunities may be revoked. NordFX reserves the right to make the necessary corrections or adjustments on the account involved in its sole and absolute discretion.