Resolved: Octafx charges me $3000.78 usd for a withdrawal

Rogerdelpk

Private
Messages
16
Octafx which in his home page has ads everywhere that there is no fee for withdrawal/deposit with Neteller
I deposit $60.000 i traded 11.95 lots and when i ask for a withdrawal, they told me that i had to pay $3000.78usd on fees for the withdrawal via Neteller, that in the terms and conditions it says that they can charge that withdrawal when ever they want.
I have chats with the support where they say that there is no minimum to trade, and that the withdrawals are free.
The next day they remove $3000usd from my balance account........and they DID NOT process my withdrawal either.
 

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FxMaster

Lt. Colonel
Messages
8,121
Octafx which in his home page has ads everywhere that there is no fee for withdrawal/deposit with Neteller
I deposit $60.000 i traded 11.95 lots and when i ask for a withdrawal, they told me that i had to pay $3000.78usd on fees for the withdrawal via Neteller, that in the terms and conditions it says that they can charge that withdrawal when ever they want.
I have chats with the support where they say that there is no minimum to trade, and that the withdrawals are free.
The next day they remove $3000usd from my balance account........and they DID NOT process my withdrawal either.
@OctaFX Rep, Can we have your attention here, please?
 

4evermaat

2nd Lieutenant
Messages
1,063
I did not realize you had opened a case already. While I disagree with OctaFx canceling deposit and deducting a fee AFTER THE FACT and ONLY when the trader decided to withdraw profit, why withhold the remaining withdrawal?

@OctaFX @OctaFX Rep Why not just process the remaining withdrawal even if there was a dispute on the amount?

Do you do this for every client? (cancel withdrawal randomly and/or charge withdraw fee retroactively)?

@Rogerdelpk did you re-request withdrawal for the remaining $57,000 USD? If so, when did you do this? (date/time/timezone)
 
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Rogerdelpk

Private
Messages
16
I am a vip diamond in neteller...my account manager put pressure to octafx and they payme 25k and 27k....4.5k is still inside....they didnt process that yet.
 

4evermaat

2nd Lieutenant
Messages
1,063
I am a vip diamond in neteller...my account manager put pressure to octafx and they payme 25k and 27k....4.5k is still inside....they didnt process that yet.
$25k + $27k = $52k
$52k + $4.5k = $56.5k

Even if they pay the $4.5k, is that it? or is there still $3k+ more to be paid?

Well, the $52k is certainly a good start. There was a guy who was out over $100k EUR and it took several months for him to get paid everything.
 
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