I don't understand, are you suggesting the broker should eat the $3000 fee?
Correction. 27.5k+28k i got paid.
27.5k + 28k = 55.5k . So it appears that 4.5k remain to get to 60k total.Still waiting for 4.5k
There are other brokers who charge deposit/withdraw fees, and they are very clear about this at the time of deposit/withdrawal. Usually beyond just stating this on their website, the gross/net credit amounts are actually calculated in front of you in terms of the final amount you will receive right then. There are no surprises. Nor should there be any. It is simple math that can be calculated and displayed clearly at the time of the transaction. edit: here is a screenshot example from a different broker exactly how it would look to the client when they do a transaction.I don't understand, are you suggesting the broker should eat the $3000 fee?
So, this is all that he was able to get?Dear Rogerdelpk,
Thank you for your patience. We saw your messages here and in OctaFX thread.
According to the company rules, we pay the commission for our clients on deposits and withdrawals. When a client starts to abuse it (e.g., constantly withdrawing significant amounts without trading) the company reserves the right to charge him with that commission due to p.13.18 of T&C:
13.18. The Company is entitled but not obliged to cover deposit and withdrawal fees applied by Skrill (Moneybookers), Neteller, FasaPay, PayOnline or any other payment processor. In cases the Company deems appropriate such fees can be charged from the client.
Unfortunately, in your case, we found out multiple misuses of that sort and had to implement p.13.18 of T&C.
Please, notice that we charged the commission on 1 withdrawal request only and returned it to your account by your special request later on. After that, we have no other choice but to implement p.3.10 of our T&C.:
3.10. The Company reserves the right, at its discretion, at any time to refuse to provide the Services to the Client and the Client agrees that the Company will have no obligation to inform the Client of the reasons.
We wish to apologize for any inconvenience. This situation is unfortunate for you and us both. If there is still anything we can help you with, please, let us know.
Can you confirm that you did receive the remaining 3-4.5k to your Neteller? I assume you got a screenshot of this final request?No compromise...after Neteller forced them to....they agree to give me my money back without the 3k fee...but i am still waiting for that withdrawal to be process