RESOLVED: OctaFx i have placed 632$ withdrawal request on 8th Feb 2022 at 11 am still not received my fund

zritesh1979

Recruit
Messages
8
Hi, I placed a request on 8th Feb 2022, and still it is showing pending. their representative is also not helpful as they are giving the same reason for the past three days.
It is really frustrating for me, I would request help here. Account no. 40523179, MT5.
these are chat examples

Chat started on 10 Feb 2022, 01:41 PM (GMT+0)​
(01:41:16)*** Visitor 1644500370 joined the chat ***
(01:41:16)Ritesh Kumar: withdrawal of 632$ was placed on 8th and still waiting for my account to be credited. today already 10th. it's more then 58 hrs now
(01:41:17)*** OctaFX Assistant joined the chat ***
(01:41:18)OctaFX Assistant: Hello, Ritesh! Thank you for contacting OctaFX.
(01:41:23)*** OctaFX Assistant has transferred chat to 1. English ***
(01:41:24)OctaFX Assistant: Let me find an available chat agent for you.
(01:43:26)OctaFX Assistant: All the agents are busy at the moment. We apologize for keeping you waiting.
(01:43:37)*** Camila OctaFX joined the chat ***
(01:43:40)Camila OctaFX: Hi! Please give me a moment to review your inquiry.
(01:44:37)Camila OctaFX: As far as I can see, we've already sent funds of $632 to your account. Now it's up to your bank to process it. This usually takes up to 2-3 working days depending on your bank's operating speed.
(01:45:18)Ritesh Kumar: don't give me standard answer.. show me the proof that you have sent
(01:45:38)Camila OctaFX: The status will be set to 'complete' after the bank approves this transaction. We humbly ask you for your patience and trust - it is a common banking operation.
(01:45:57)Ritesh Kumar: again same statement
(01:46:09)Ritesh Kumar: I have heard even yesterday
(01:46:36)Ritesh Kumar: it never took more then hours
(01:46:44)Ritesh Kumar: to get credited
(01:47:01)Ritesh Kumar: why would bank will take time
(01:47:20)Camila OctaFX: At the moment there is a delay on the provider side, due to the that the limits of the wthdrawal have been extended to few wokring days.
(01:47:20)Ritesh Kumar: this is sth happening in Inr
(01:47:58)Ritesh Kumar: please tell me exactly when this will be credited
(01:48:19)Camila OctaFX: Kindly grant it a little bit of time to be reviewed. As soon as it's processed, we will send you an email notification.
(01:48:30)Camila OctaFX: Unfortunately, I can not give you certain timeframes, it is reviewed by the bank side only.
(01:48:57)Ritesh Kumar: it is supposed to be done within 72 hours righr
(01:49:15)Ritesh Kumar: it's written everywhere
(01:49:22)Ritesh Kumar: on ur website
(01:49:31)Ritesh Kumar: today is 3rd day
(01:49:53)Camila OctaFX: As I can see, it has been completed from our side 40 hours ago.
(01:51:07)Ritesh Kumar: see if I am not getting my fund within 72 hrs then I will have to go to different forums like forexpeace army etc.
(01:51:50)Ritesh Kumar: I am waiting patiently at present because it has never happened before
(01:51:57)Camila OctaFX: Thank you for your patience and understanding. Please, do not hesitate to contact us anytime you would like to.
(01:52:50)*** Ritesh Kumar left the chat ***

Chat started on 11 Feb 2022, 05:07 AM (GMT+0)​
(05:07:04)*** Visitor 1644555926 joined the chat ***
(05:07:04)Ritesh Kumar: 72 hrs gone still waiting for my fund. what is happening octa fx
(05:07:05)*** OctaFX Assistant joined the chat ***
(05:07:06)OctaFX Assistant: Hello, Ritesh! Thank you for contacting OctaFX.
(05:07:09)*** OctaFX Assistant has transferred chat to 1. English ***
(05:07:10)OctaFX Assistant: Let me find an available chat agent for you.
(05:07:14)*** Alicia OctaFX joined the chat ***
(05:07:16)Alicia OctaFX: Hi! Thank you for contacting OctaFX!
(05:07:23)Alicia OctaFX: As far as I can see your funds are waiting for bank approval. When we receive a response from your bank, the transaction will be complete then.
(05:07:48)Ritesh Kumar: my bank or your service provider
(05:08:08)Ritesh Kumar: why would my bank approval required
(05:08:32)Ritesh Kumar: this excuse I am listening from past 3 days
(05:08:48)Ritesh Kumar: now this is not acceptable
(05:09:11)Ritesh Kumar: I can't wait till eternity.. I need my money
(05:09:46)Ritesh Kumar: your tat was 24 hrs to 72hrs
(05:09:58)Alicia OctaFX: The Finance Department is waiting for the bank response to complete the transaction. This step is not processed by the Finance Department.
(05:10:13)Ritesh Kumar: then process it
(05:10:30)Ritesh Kumar: what are you waiting for
(05:11:26)Alicia OctaFX: It is the response from the bank that it is ready to process the transaction
(05:12:04)Ritesh Kumar: pat 3 days I am chasing you guys and I am getting same answer again and again
(05:12:26)Ritesh Kumar: it was promised it will be done within 72 hrs
(05:13:07)Ritesh Kumar: I think now I will have to put review about you people in different forums
(05:13:29)Ritesh Kumar: you can't play with clients emotion
(05:13:40)Ritesh Kumar: it's hard earned mey
(05:14:13)Alicia OctaFX: 72hours it is the common time. Your funds will be credited to you. It just takes time to be processed by your bank
(05:15:11)Ritesh Kumar: again you are blaming bank.. when its fault from your side.. show me the proof that bank is not processing
(05:15:30)Ritesh Kumar: I will talk to my bank then
(05:16:03)Ritesh Kumar: if you do imps transfer it happens immediately
(05:16:19)Ritesh Kumar: don't give me these false statements
(05:17:35)Ritesh Kumar: show me the proof
(05:17:48)Ritesh Kumar: that bank is delaying
(05:19:32)Alicia OctaFX: The transaction is not complete yet so there is no reference number.
(05:19:48)Ritesh Kumar: great thank you
(05:20:43)Ritesh Kumar: as expected
(05:23:28)Alicia OctaFX: You are welcome.
(05:26:33)*** Alicia OctaFX left the chat ***
(05:28:18)*** Ritesh Kumar left the chat ***
 

sebking1986

Private
Messages
585
It is down to your bank as they said. Try contacting your bank as they will likely be able to see the transaction waiting to be cleared by them.
 

zritesh1979

Recruit
Messages
8
already checked with the bank.. its fault with their service provider. i have asked them to show the proof that they have sent to my bank. but they are unable to do so
 

FxMaster

Lt. Colonel
Messages
11,233
@OctaFX Rep, Can we have your attention here, please?
Hi, I placed a request on 8th Feb 2022, and still it is showing pending. their representative is also not helpful as they are giving the same reason for the past three days.
It is really frustrating for me, I would request help here. Account no. 40523179, MT5.
these are chat examples

Chat started on 10 Feb 2022, 01:41 PM (GMT+0)​
(01:41:16)*** Visitor 1644500370 joined the chat ***
(01:41:16)Ritesh Kumar: withdrawal of 632$ was placed on 8th and still waiting for my account to be credited. today already 10th. it's more then 58 hrs now
(01:41:17)*** OctaFX Assistant joined the chat ***
(01:41:18)OctaFX Assistant: Hello, Ritesh! Thank you for contacting OctaFX.
(01:41:23)*** OctaFX Assistant has transferred chat to 1. English ***
(01:41:24)OctaFX Assistant: Let me find an available chat agent for you.
(01:43:26)OctaFX Assistant: All the agents are busy at the moment. We apologize for keeping you waiting.
(01:43:37)*** Camila OctaFX joined the chat ***
(01:43:40)Camila OctaFX: Hi! Please give me a moment to review your inquiry.
(01:44:37)Camila OctaFX: As far as I can see, we've already sent funds of $632 to your account. Now it's up to your bank to process it. This usually takes up to 2-3 working days depending on your bank's operating speed.
(01:45:18)Ritesh Kumar: don't give me standard answer.. show me the proof that you have sent
(01:45:38)Camila OctaFX: The status will be set to 'complete' after the bank approves this transaction. We humbly ask you for your patience and trust - it is a common banking operation.
(01:45:57)Ritesh Kumar: again same statement
(01:46:09)Ritesh Kumar: I have heard even yesterday
(01:46:36)Ritesh Kumar: it never took more then hours
(01:46:44)Ritesh Kumar: to get credited
(01:47:01)Ritesh Kumar: why would bank will take time
(01:47:20)Camila OctaFX: At the moment there is a delay on the provider side, due to the that the limits of the wthdrawal have been extended to few wokring days.
(01:47:20)Ritesh Kumar: this is sth happening in Inr
(01:47:58)Ritesh Kumar: please tell me exactly when this will be credited
(01:48:19)Camila OctaFX: Kindly grant it a little bit of time to be reviewed. As soon as it's processed, we will send you an email notification.
(01:48:30)Camila OctaFX: Unfortunately, I can not give you certain timeframes, it is reviewed by the bank side only.
(01:48:57)Ritesh Kumar: it is supposed to be done within 72 hours righr
(01:49:15)Ritesh Kumar: it's written everywhere
(01:49:22)Ritesh Kumar: on ur website
(01:49:31)Ritesh Kumar: today is 3rd day
(01:49:53)Camila OctaFX: As I can see, it has been completed from our side 40 hours ago.
(01:51:07)Ritesh Kumar: see if I am not getting my fund within 72 hrs then I will have to go to different forums like forexpeace army etc.
(01:51:50)Ritesh Kumar: I am waiting patiently at present because it has never happened before
(01:51:57)Camila OctaFX: Thank you for your patience and understanding. Please, do not hesitate to contact us anytime you would like to.
(01:52:50)*** Ritesh Kumar left the chat ***

Chat started on 11 Feb 2022, 05:07 AM (GMT+0)​
(05:07:04)*** Visitor 1644555926 joined the chat ***
(05:07:04)Ritesh Kumar: 72 hrs gone still waiting for my fund. what is happening octa fx
(05:07:05)*** OctaFX Assistant joined the chat ***
(05:07:06)OctaFX Assistant: Hello, Ritesh! Thank you for contacting OctaFX.
(05:07:09)*** OctaFX Assistant has transferred chat to 1. English ***
(05:07:10)OctaFX Assistant: Let me find an available chat agent for you.
(05:07:14)*** Alicia OctaFX joined the chat ***
(05:07:16)Alicia OctaFX: Hi! Thank you for contacting OctaFX!
(05:07:23)Alicia OctaFX: As far as I can see your funds are waiting for bank approval. When we receive a response from your bank, the transaction will be complete then.
(05:07:48)Ritesh Kumar: my bank or your service provider
(05:08:08)Ritesh Kumar: why would my bank approval required
(05:08:32)Ritesh Kumar: this excuse I am listening from past 3 days
(05:08:48)Ritesh Kumar: now this is not acceptable
(05:09:11)Ritesh Kumar: I can't wait till eternity.. I need my money
(05:09:46)Ritesh Kumar: your tat was 24 hrs to 72hrs
(05:09:58)Alicia OctaFX: The Finance Department is waiting for the bank response to complete the transaction. This step is not processed by the Finance Department.
(05:10:13)Ritesh Kumar: then process it
(05:10:30)Ritesh Kumar: what are you waiting for
(05:11:26)Alicia OctaFX: It is the response from the bank that it is ready to process the transaction
(05:12:04)Ritesh Kumar: pat 3 days I am chasing you guys and I am getting same answer again and again
(05:12:26)Ritesh Kumar: it was promised it will be done within 72 hrs
(05:13:07)Ritesh Kumar: I think now I will have to put review about you people in different forums
(05:13:29)Ritesh Kumar: you can't play with clients emotion
(05:13:40)Ritesh Kumar: it's hard earned mey
(05:14:13)Alicia OctaFX: 72hours it is the common time. Your funds will be credited to you. It just takes time to be processed by your bank
(05:15:11)Ritesh Kumar: again you are blaming bank.. when its fault from your side.. show me the proof that bank is not processing
(05:15:30)Ritesh Kumar: I will talk to my bank then
(05:16:03)Ritesh Kumar: if you do imps transfer it happens immediately
(05:16:19)Ritesh Kumar: don't give me these false statements
(05:17:35)Ritesh Kumar: show me the proof
(05:17:48)Ritesh Kumar: that bank is delaying
(05:19:32)Alicia OctaFX: The transaction is not complete yet so there is no reference number.
(05:19:48)Ritesh Kumar: great thank you
(05:20:43)Ritesh Kumar: as expected
(05:23:28)Alicia OctaFX: You are welcome.
(05:26:33)*** Alicia OctaFX left the chat ***
(05:28:18)*** Ritesh Kumar left the chat ***
 

zritesh1979

Recruit
Messages
8
Today it is 14/2 and still waiting for my money. I have not stopped trading with octafx.. but it's serious problem for me.. today again placed a request for 100$. and asked their customer service about my last withdrawal. this is what they say
Chat started on 14 Feb 2022, 06:17 PM (GMT+0)​
(06:17:57)*** Visitor 1644862638 joined the chat ***
(06:17:58)Ritesh Kumar: what happened with my 632$ withdrawal .. still pending..
(06:17:59)*** OctaFX Assistant joined the chat ***
(06:17:59)OctaFX Assistant: Hello, Ritesh! Thank you for contacting OctaFX.
(06:18:02)*** OctaFX Assistant has transferred chat to 1. English ***
(06:18:02)OctaFX Assistant: Let me find an available chat agent for you.
(06:18:16)*** Emelia OctaFX joined the chat ***
(06:18:28)Emelia OctaFX: Please hold on, let me check it for you.
(06:19:15)Emelia OctaFX: I have forwarded the information to the finance team, they will look into it for you We will get back to you via email as soon as there is an update.
(06:19:30)Ritesh Kumar: what update
(06:19:55)Ritesh Kumar: I need my fund
(06:20:03)Emelia OctaFX: I have forwarded the information to the finance team,
(06:20:13)Emelia OctaFX: Our finance team will look into this request for you
(06:20:24)Ritesh Kumar: even today I placed 100 dollar request
(06:21:39)Ritesh Kumar: will that also be delayed or I can expect little faster
(06:21:55)Emelia OctaFX: We apologize for the inconvenience.
(06:22:00)Emelia OctaFX: We will try our best sir
(06:22:11)Ritesh Kumar: 7 days gone
(06:22:27)Ritesh Kumar: what best you have done get my money..
(06:23:20)Ritesh Kumar: If finance department have information then what are they waiting for..
(06:23:36)Ritesh Kumar: they could have send me mail earlier
(06:24:23)Emelia OctaFX: We apologize for the inconvenience.
(06:24:30)*** Ritesh Kumar left the chat ***
 
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