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RESOLVED - Octafx issue

Discussion in 'Scam Alerts' started by MaXeY, Jul 4, 2012.

  1. MaXeY

    MaXeY Private, 1st Class

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    octafx

    my account was have about more than 3500$

    Today placed a market order aud/usd with lot size 0.5 at European session
    i found trade open and closed itself with -51,462 LOSS !! Instant !!!

    now my account -47,000 $ loss !


    screenshot
    aaaaaaa.
     
  2. antonisk

    antonisk Private, 1st Class

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    Whats the response of the broker.
     
  3. MaXeY

    MaXeY Private, 1st Class

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    they says will answer today, if they fixed i will remove the thread
     
  4. PipStar

    PipStar Sergeant

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    It is an obvious error from the broker, my friend. They sell your order at price 0.00 and buy at 1.02925 for 0.5 lot

    Which means you lose 10, 292.5 pips x 5 mini lots= $ 51,462.50

    You must get a refund for this. But I don't think I would trust this broker after this, something is wrong with their system.
     
  5. MaXeY

    MaXeY Private, 1st Class

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    Pipstar..miss u my friend :)

    Yes it seems an error and waiting they answer.... Am trading 7 years never seen this happens even.
     
  6. MaXeY

    MaXeY Private, 1st Class

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    Email fro octafx...

    Reference number: LTK12125019977X Please use this ticket number in any correspondence with us.
    Subject: Trade Error made account blowup

    Dear Customer,

    Thank you for contacting OctaFX.

    Ok, email received, we will investigate this case and what went wrong

    Please feel free to contact us if you have any additional questions.

    Sincerely,

    OctaFX Support
     
  7. MaXeY

    MaXeY Private, 1st Class

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    Reference number: LTK12125019977X Please use this ticket number in any correspondence with us.
    Subject: Trade Error made account blowup

    Dear Customer,

    Thank you for contacting OctaFX.

    Yes, looks like it was an error. Account restored.

    Please feel free to contact us if you have any additional questions.

    Sincerely,

    OctaFX Support
     
  8. MaXeY

    MaXeY Private, 1st Class

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    i will remove the thread end of the day.

    Octafx solved the problem.
     
  9. MaXeY

    MaXeY Private, 1st Class

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    How to remove this thread ???
     
  10. Pharaoh

    Pharaoh Colonel

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    Looks like AsstMod jumped in and set the thread to "resolved" status.

    I'm glad to see Octa fixed this. I know some brokers allow accounts to go negative, but that was a bit excessive. :D
     

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