thank you @4evermaat,I will take a closer look at your case next week. But the initial look it seems like they showed/quoted one price and executed you on an entirely different price that wasn't even streamed to the platform.
thank you @4evermaat,
how many days should i wait for their investigations,?already 10 days wasted in this.Should i put this case in traders court?
....The Authorities in St. Vincent and the Grenadines are aware of the recent growing international trend of Forex Trading and Cryptocurrency. It is advised however, that there is no regulation in place for Foreign Exchange (Forex) Trading and Cryptocurrency offerings in St. Vincent and the Grenadines. Furthermore, no Forex Trading or Cryptocurrency licenses are issued in St. Vincent and the Grenadines. These are speculative investments with considerable risks to the investor.
Members of the public are urged to exercise caution before engaging in any Forex Trading activities or accepting Cryptocurrency offerings.....
Take it as a newbie mistake. Generally Octafx provide 500 leverage for forex and I was focussing on fundamentals only I searched for a broker that provides at least 1000 leverage.There is a an IB Tanveer Malick he made a deal with this broker that broker will provide 1000 leverage for his affiliates.He invited traders to take this advantage.then he made a group in this broker called ,Tani forex group, only members of this group can avail 1000 leverage.I am also from this group.New traders fall for leverage thats what happened that time also I thought its safe being in a group rather than trading alone.I was trying to contact him since 14 nov and he called me back tonight i told him about all this problem and he promised he will help.BTW, what made you decide to use OctaFx?
You do realize they are not regulated
View attachment 48741
SVG FSA does not regulate Forex or Cryptocurrency
But that does not excuse a broker's unethical behavior. Good thing you had recorded the screen and have trading records.
Dear hamdi786,
Your complaint is still being investigated. We can assure you that our Trade Compliance Department is doing their best to respond to your emails as soon as possible and provide you with a thorough explanation as to what occurred with your trades. In the meantime, if you may have any questions or require assistance please, do not hesitate to contact us anytime.
Kind regards,
OctaFX Rep.
Any response from them via email yet?sir after watching the video this was there 1st reply
What does this mean can you explain here sir.i would agree with it if there were no video recording.
No sir they are not responding there either.Any response from them via email yet?
Take it as a newbie mistake. Generally Octafx provide 500 leverage for forex and I was focussing on fundamentals only I searched for a broker that provides at least 1000 leverage.There is a an IB Tanveer Malick he made a deal with this broker that broker will provide 1000 leverage for his affiliates.He invited traders to take this advantage.then he made a group in this broker called ,Tani forex group, only members of this group can avail 1000 leverage.I am also from this group.New traders fall for leverage thats what happened that time also I thought its safe being in a group rather than trading alone.I was trying to contact him since 14 nov and he called me back tonight i told him about all this problem and he promised he will help.