Resolved: Plus 500 - Account is being reviewed

marcwitteveen

Recruit
Messages
6
I have apr 15K USD in my Plus 500 account and out of the blue I received a message that my account is under review (since May 13th). I have tried to communicate my problems towards Plus 500 support but all I receive is canned messages that they will get back to me soon. I have uploaded all documents possible to verify that I am who I am and when requested, I've updated them.

Right now I fear about my savings, does anyone have any good advice to resolve this. Right now I don't care about the winning I had on my oil trade, I would just like my investments into the platform back.
 

acertablet

Sergeant
Messages
293
I've signed up with the Cyprus version, so that would be https://www.cysec.gov.cy/en-GB/home/ or would that be www.financialombudsman.gov.cy?

yes, complain below, also invite company here

Code:
https://www.cysec.gov.cy/en-GB/complaints/how-to-complain/ref/
http://www.financialombudsman.gov.cy/forc/forc.nsf/page15_en/page15_en?OpenDocument
https://cy.pathlegal.com/freelegaladvice.php

cyprus police
http://www.police.gov.cy/police/police.nsf/index_en/index_en?opendocument

cyprus lawyer
https://www.cyprusbar.org/DepePage.aspx
 

marcwitteveen

Recruit
Messages
6
Thanks, I've also written then a latter that I want to close my account per user agreement and that my funds should be transferred to my verified PayPal account.
 

marcwitteveen

Recruit
Messages
6
Hmm, need to be 100% sure I am with the Cyprus account... signed up in 2009 and perhaps it was still in their UK office.
 

FxMaster

Lt. Colonel
Messages
9,415
I have apr 15K USD in my Plus 500 account and out of the blue I received a message that my account is under review (since May 13th). I have tried to communicate my problems towards Plus 500 support but all I receive is canned messages that they will get back to me soon. I have uploaded all documents possible to verify that I am who I am and when requested, I've updated them.

Right now I fear about my savings, does anyone have any good advice to resolve this. Right now I don't care about the winning I had on my oil trade, I would just like my investments into the platform back.
Few questions for you first,

How long you are with Plus 500?
What was your initial deposit?
Those 15k are were profit along with total Deposit?
Did you send them email regarding this issue, if yes then what reply you have received so far?
 

marcwitteveen

Recruit
Messages
6
>How long you are with Plus 500?
Since 2009, did some small trading then until recently... then I increased the amount.

>What was your initial deposit?
It started with 100... and then it went up.

>Those 15k are were profit along with total Deposit?
Correct

>Did you send them an email regarding this issue, if yes then what reply you have received so far?
Canned emails, saying "it will be reviewed by another department".

However, there seems to be movement...

I wrote them a message that I would like to terminate my account and transfer all the money account to my verified PayPal account. I attached screenshots that my account is all verified, that I had profits, no open trades and the amount of money in my account. I also mentioned that all is verified and I don't see any reason not to follow through within the next 24 hours.

Got a canned message...

I wrote them again the next day that I would like to terminate my account and transfer all the money account to my verified PayPal account. Nothing for a while, which upsets me. Then I send an email to everybody, management, support, accountant, etc. inside Plus500, their email addresses are easy to find: name.surname@plus500.com, most of them came from LinkedIn.

Additional to this I updated my support ticket with a link to this thread.

Again quite for a while and then suddenly the mobile app sent me a push notification saying: your funds are being released...They released the profit part, which I got on my PayPal account already...just the initial transfers is still "waiting".
 
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