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I am looking for help online about what Plus500 is doing with my account. I hope you guys can help me.
I have been trading with Plus500 for over a year now. I never had any issues with them. I had larger losses than profits during this time, but last week I managed to make some really big profits for the first time (I opened a short position on USOIL during the weekend, just before the big oil crash). I made almost 6k in a single trade.
Then I tried to withdraw those profits, two days ago.That's when the problems started. My withdrawal request was rejected, and my accounts, blocked (I can't trade or make withdrawal requests). Yes, I have two separate accounts with them, and according to a their live support, that is permitted (I asked before I opened my second account 4 months ago). I attached the live chat transcript here.
After that, I received an email from their support team, and we had this conversation:
I know it's only been 2 days since this whole thing started, but I'm about to go crazy already. This is a lot of money for me, and I really need it. They won't tell me why they blocked my account (probably it's taking them time to find some excuse). I never used any scalping strategy or automated trading, I always played by their rules.
Now I have almost 7k frozen on my both accounts, and I'm already fearing that I will lose it all. Is there anything I could do?.
PD: By the time I opened the trade that made me earn a lot of money, I didn't have any other trades open on any of my accounts. So they can't blame me for hedging either.
I have been trading with Plus500 for over a year now. I never had any issues with them. I had larger losses than profits during this time, but last week I managed to make some really big profits for the first time (I opened a short position on USOIL during the weekend, just before the big oil crash). I made almost 6k in a single trade.
Then I tried to withdraw those profits, two days ago.That's when the problems started. My withdrawal request was rejected, and my accounts, blocked (I can't trade or make withdrawal requests). Yes, I have two separate accounts with them, and according to a their live support, that is permitted (I asked before I opened my second account 4 months ago). I attached the live chat transcript here.
After that, I received an email from their support team, and we had this conversation:
I know it's only been 2 days since this whole thing started, but I'm about to go crazy already. This is a lot of money for me, and I really need it. They won't tell me why they blocked my account (probably it's taking them time to find some excuse). I never used any scalping strategy or automated trading, I always played by their rules.
Now I have almost 7k frozen on my both accounts, and I'm already fearing that I will lose it all. Is there anything I could do?.
PD: By the time I opened the trade that made me earn a lot of money, I didn't have any other trades open on any of my accounts. So they can't blame me for hedging either.
