Resolved: Problem with AMEGAFX.com

Suzanb

Recruit
Messages
8
Hello .. unreliable company. I opened an account and sent my photo to my passport. Apartment rental agreement and tax account to confirm the account. Then I deposited the amount in the hope that my account would be verified .. My documents were not accepted. When I requested to close my account and return the funds, they declined only after checking my account. In my country of residence, the electricity and water bill was registered in the name of the owner of the building .. I only have the documents I sent .. The same thing happened earlier in another company, but they returned my money and did not ask me to confirm the account. I also have two accounts that I work with in two other companies. If you do not accept my documents, return my money

I did not receive a text message to confirm number .. There is no way to request a text message. I spoke to the support saying, they cannot send a text message. Does this make sense ?? The owner of the system can not

If you didn't return the money without checking your account, why would you accept it before checking your account? It's very simple to return the money to the same source from which it was deposited
 

4evermaat

2nd Lieutenant
Messages
1,525
Then I deposited the amount in the hope that my account would be verified ..
As a general rule, you should always wait for your trading account to be fully verified before you proceed with making any deposit.

You don't want to give the broker any reason to delay your funds.

Resist the gambling impulse.

-------------------

But leave your account # here along with a screenshot of the deposit and that would help clear things up.

@AmegaFX
 

Suzanb

Recruit
Messages
8
As a general rule, you should always wait for your trading account to be fully verified before you proceed with making any deposit.

You don't want to give the broker any reason to delay your funds.

Resist the gambling impulse.

-------------------

But leave your account # here along with a screenshot of the deposit and that would help clear things up.

@AmegaFX
What you say is true. But that happened to me with two companies, but they returned my money to me. I have two trading accounts with two companies. Some companies accept my documents and some do not. Because I am from the Middle East
 

4evermaat

2nd Lieutenant
Messages
1,525
What you say is true. But that happened to me with two companies, but they returned my money to me. I have two trading accounts with two companies. Some companies accept my documents and some do not. Because I am from the Middle East
It's better to be with the "right" broker, even if it takes a little bit longer. It's unfortunate that very few forex companies provide bona-fide brokerage services in the best interest of their clients. And binary options it is even less.
 

SoniNew

Sergeant
Messages
122
Hello .. unreliable company. I opened an account and sent my photo to my passport. Apartment rental agreement and tax account to confirm the account. Then I deposited the amount in the hope that my account would be verified .. My documents were not accepted. When I requested to close my account and return the funds, they declined only after checking my account. In my country of residence, the electricity and water bill was registered in the name of the owner of the building .. I only have the documents I sent .. The same thing happened earlier in another company, but they returned my money and did not ask me to confirm the account. I also have two accounts that I work with in two other companies. If you do not accept my documents, return my money

I did not receive a text message to confirm number .. There is no way to request a text message. I spoke to the support saying, they cannot send a text message. Does this make sense ?? The owner of the system can not

If you didn't return the money without checking your account, why would you accept it before checking your account? It's very simple to return the money to the same source from which it was deposited
According most of the regulations a company cannot hold your funds if they "refuse" to accept you as a client, which in this case they are doing. In fact, a regulate company cannot even accept funds from you before your account is verified.
Ask to raise a complaint with there complaints department and ask for your money back and hopefully it will help.
 

AmegaFX

AmegaFX Representative
Messages
18
Hello .. unreliable company. I opened an account and sent my photo to my passport. Apartment rental agreement and tax account to confirm the account. Then I deposited the amount in the hope that my account would be verified .. My documents were not accepted. When I requested to close my account and return the funds, they declined only after checking my account. In my country of residence, the electricity and water bill was registered in the name of the owner of the building .. I only have the documents I sent .. The same thing happened earlier in another company, but they returned my money and did not ask me to confirm the account. I also have two accounts that I work with in two other companies. If you do not accept my documents, return my money

I did not receive a text message to confirm number .. There is no way to request a text message. I spoke to the support saying, they cannot send a text message. Does this make sense ?? The owner of the system can not

If you didn't return the money without checking your account, why would you accept it before checking your account? It's very simple to return the money to the same source from which it was deposited
Hello!
According to our rules, the Deposit can be withdrawn by a client who has completed full account verification. You were a little hasty with making a Deposit, so there were problems with the withdrawal. But don 't worry, we will definitely refund Your money after you complete verification: to do this, you just need to confirm your mobile phone number.
 

Suzanb

Recruit
Messages
8
Too ridiculous ... they are not setting up a way to request a text message. A text message is not obtained. They are asking to confirm the mobile number. Am I a miracle worker?
They make the reasons for the difficulty of the verification order. Any respectable site has a request for a confirmation message
 

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AmegaFX

AmegaFX Representative
Messages
18
Too ridiculous ... they are not setting up a way to request a text message. A text message is not obtained. They are asking to confirm the mobile number. Am I a miracle worker?
They make the reasons for the difficulty of the verification order. Any respectable site has a request for a confirmation message
Your documents are being verified and it will be completed soon. After that, you will immediately receive an sms notification with a confirmation code.
 
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