Yashna
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I recently opened an account with Zurich Prime with zero trading experience or knowledge. The company assured me that this wasn't a problem and they would train me through a personal broker 'Ross Taylor'. I only had $250 in my account at the time and he advised me to add $750 so I could start making meaningful trades. After a few days I started getting calls from the company's compliance department to verify my account and of course I obliged. I sent the email four times and they kept claiming they didn't receive it, which was strange because I was receiving emails from them daily indicating I was on their mailing list. After sending the email numerous times, I decided to forward it to Ross who had been receiving my emails before. Coincidentally, he also didn't receive this particular email. I became suspicious and decided to google the company, my heart sank. I had put everything I had on the line for a scam.
Concerned, I immediately called my broker and confronted him with all the information I found. He couldn't answer any of my questions and immediately became rude and defensive, letting me know he didn't need small time investors like me wasting his time. I informed him that I wanted to close my account and get a refund. I sent an email to the company for a refund (outlining the whole situation) and got no response. A few days later, Ross called me and apologized and said he would prove to me that Zurich is legitimate and I can get all my money back easily and make a withdrawal within a week. He told me to open six trades (higher than the ones I had previously opened) and I followed his instructions. Everything seemed fine at first, I was making small profits (total profits were $341) excluding my initial deposit. Yesterday afternoon, I checked my account and all my money and supposed profits were mysteriously gone. I had checked the account 15 minutes before and everything seemed normal. So, I called Ross and no surprise his tone had changed, he basically said I had made bad trades expecting a miracle from the market and their system automatically closed all my open positions, but I only followed his instructions. He also gave a reason of interest rates going down which he would have foreseen and when asked why he didn't communicate with me and advise on the necessary steps, no answer. He can call me three times a day to instruct me to make bad trades but not once to inform me I could potentially lose my money? Even though we were supposedly making 'safe trades'.
All I wanted was my money back and I didn't mind making small profits until I did. I only viewed this as an opportunity to make extra income not as a get rich quick scheme and Ross assured me it was not and that my money would be safe as long as we made safe trades and followed market trends.
He purposely told me to make bad trades after I indicated that I wanted a refund and didn't trust the company, fully aware that I would follow his instructions and not question. I wouldn't know to make any of those trades without his say so. Please help me get my money back from this company. The calls from the company have stopped and I have gotten no response from them even on their social media platforms.
I hope someone is able to learn from my experience. I have attached screenshots of the emails I sent to their compliance department and Ross. Also screenshots of my account and the profits I was making before the higher trades and after the system apparently closed all my open positions. Ross has access to the account so he could have easily closed the positions himself.
please help me,
yashna
Concerned, I immediately called my broker and confronted him with all the information I found. He couldn't answer any of my questions and immediately became rude and defensive, letting me know he didn't need small time investors like me wasting his time. I informed him that I wanted to close my account and get a refund. I sent an email to the company for a refund (outlining the whole situation) and got no response. A few days later, Ross called me and apologized and said he would prove to me that Zurich is legitimate and I can get all my money back easily and make a withdrawal within a week. He told me to open six trades (higher than the ones I had previously opened) and I followed his instructions. Everything seemed fine at first, I was making small profits (total profits were $341) excluding my initial deposit. Yesterday afternoon, I checked my account and all my money and supposed profits were mysteriously gone. I had checked the account 15 minutes before and everything seemed normal. So, I called Ross and no surprise his tone had changed, he basically said I had made bad trades expecting a miracle from the market and their system automatically closed all my open positions, but I only followed his instructions. He also gave a reason of interest rates going down which he would have foreseen and when asked why he didn't communicate with me and advise on the necessary steps, no answer. He can call me three times a day to instruct me to make bad trades but not once to inform me I could potentially lose my money? Even though we were supposedly making 'safe trades'.
All I wanted was my money back and I didn't mind making small profits until I did. I only viewed this as an opportunity to make extra income not as a get rich quick scheme and Ross assured me it was not and that my money would be safe as long as we made safe trades and followed market trends.
He purposely told me to make bad trades after I indicated that I wanted a refund and didn't trust the company, fully aware that I would follow his instructions and not question. I wouldn't know to make any of those trades without his say so. Please help me get my money back from this company. The calls from the company have stopped and I have gotten no response from them even on their social media platforms.
I hope someone is able to learn from my experience. I have attached screenshots of the emails I sent to their compliance department and Ross. Also screenshots of my account and the profits I was making before the higher trades and after the system apparently closed all my open positions. Ross has access to the account so he could have easily closed the positions himself.
please help me,
yashna
