What reply did you give to them?The email from FOS is as follows. The new head of marketing at ATFX replied recently also and said he wants to resolve the issue but its over one week now and nothing has been resolved still.
Our ref PNX-3415412-C2Q6 Your ref
Dear Mr Alimele
Your complaint about AT Global Markets (UK) Limited
I'm sorry we've not been in touch with you sooner. It might still be a while before we can let you know what will happen next – because we're busier than usual.
We'll reply as soon as we can. In the meantime, it's really important to us that we're able to give extra help if your circumstances change significantly – or something happens that could affect your complaint. So please don't hesitate to get in touch and let us know if:
- you're experiencing serious financial or health problems
- you've had correspondence about legal or debt collection action relating to the complaint
Please also let us know if the business makes an offer to resolve the complaint.
If you do need to contact us, please give us a call on 0800 023 4567.
Head of customer help teams
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This email was sent from Financial Ombudsman Service Ltd. Registered in England and Wales. Registered Number: 3725015. Registered Office: Exchange Tower, London, E14 9SR, United Kingdom.
And make sure to exchange the emails when you get a reply from them.