Can you include the email of this (if any)?
If this is true, it explains a lot.
And TradersWay should have included the message gotten. We took their word for it earlier. But if a transaction fails, there was a record if the failure and that should be presented as proof to the client.
@Gayanlakshantha limit your emails to once per 24 hours. Only send more once you receive a reply.
Also, dont cc more 1 email addresses at once. (maximum 2 email addresses).
I agree with you to an extent. But TradersWay also had an obligation to create a solid timeline.
- 2 months are still unaccounted for. (I cannot imagine IT bug lasting 2 months)
- exact proof of the failure would have been helpful. (how long does it take to make a screen shot/screen grab of the failure error?)
Did they need two months to gather more losses first?
I'm not trying to cause panic. But then this is what happens when you leave things open ended or half-truths are thrown around.
Not sure why the June 13th withdraw request was not processed on the 13th or 14th. Let's see what happens if nothing has happened as of the 18th June.
