Hi Everyone,
My name is Nick McDonald and I head up Trade With Precision. Thank you to all those who have posted here, I am happy to speak with any and all of you to answer any questions you may have in order to clarify the matters at hand. Rather than going into detailed explanations, I thought it best to post the last two emails I shared with Mr. Waldron as they explain most of my side accurately. If questions remain then I am very happy to answer them. One matter I take offense to is the accusation of myself and my business partner having lied. I have been misquoted with parts of my sentences deliberately omitted to create the so called lie. There was never a lie told and I have written evidence of all communication to back this up and evidence the misquote if required.
Please find below my second to last email to Mr Waldron and I will post in a separate comment, my final email to him. It is up to Mr Waldron if he chooses to post his responses to the emails below - they were private emails from him to I so I will not share them publicly.
Email from Nick McDonald to Kieran Waldron on 22nd October 2012:
Dear Kieran,
You have raised some valid points in your emails but many of them are also very inaccurate and while we are prepared to negotiate fairly, you do not thus far appear open to do so. We have answered most of your points in previous emails so will try not to duplicate them here. We made an error on the aspect of the date that you originally contacted us to ask for a refund, please accept my apologies for this and in way of an explanation, this was sent directly to Craig Cobb and not to the general info mail box and I did not have the record to hand when I responded. There remains a key breach that you went on to watch the PFX course which is in very clear breach of our terms and did this before so much as a hint that you were dissatisfied. If you had of watched PTE first (perfectly acceptable as we suggested it), then watched MTM and told us thereafter that you were dissatisfied, then you would have received the exact amount of back of £1,750 that you requested in your initial email. One omission does not change all the other accurate information in my email to you on 17th October with the Subject 'Refund Request' and in every other area we have responded accurately and fairly.
Now that you are now either claiming directly or indirectly implying that we are misleading customers and fronting a fraudulent company, it has become a matter of principal to defend ourselves against these allegations. We are a legitimate and successful business with clients all around the world and a huge amount of respect and loyalty from our extensive client base. In 6 years of operation we have not had a single legal proceeding. After selling numerous Precision Platinum Packages and many more Mastering The Markets courses to happy clients in Britain and around the world, we have never had so much as a request for money back, let alone the allegations that you are making towards us. You are asking us to admit we have done something wrong by refunding you in full when you have now taken all the Intellectual Property we offered you as part of the package and we have fulfilled every single obligation due from us plus more. A full refund is something we are not willing to do and we also believe the courts will consider it unreasonable to be expected of us. We are however, willing to continue negotiations to reach a fair and amicable agreement and be able to put this matter behind us.
You claim that our Satisfaction Guarantee and associated terms are confusing and misleading
We have operated for over 6 years with no such complaint, literally you are the first and only and therefore a very significant minority
To back this up (if required as evidence by a court depending on how you decide to proceed) we will request testimonials from all past clients on whether they are happy and satisfied and from all PPP purchasers on whether they understood the satisfaction guarantee and the terms presented to them at the time of purchase.
That you believe them to be misleading does not make them misleading and a fair individual will look at all evidence and not only your interpretation of the wording. Since we are not the fraudulent company you are making us out to be, we will provide as much information as is necessary to defend these inaccurate allegations.
Request for full refund
Your original email asked for money back less 50% of MTM - this in itself showed understanding of the terms. The exact email from 9th October is repeated here:
Hi Craig,
Thanks for your replies to the points made in my last email. I have
now watched all the videos at least twice, and read the three manuals
sent to me as part of the course. I have given a lot of consideration
over the weekend as to whether I should stick with your course and get
involved in mentoring sessions etc but my overall conclusion was to ask
for a refund in accordance with the guarantee given at the outset.
I was already making some money in the forex market prior to taking the
course and I cannot see that anything contained in it will “
dramatically improve” my results. Please therefore arrange for a
credit to be made back to my Visa card, and confirm to this email
address that you have done it, as well as the amount refunded. I
calculate this to be £1,750. Thanks for your help and cooperation on
this matter.
Regards,
Kieran Waldron
You have viewed 100% of our courses and IP provided, most of it twice with no hint that you were dissatisfied and cost us money with printing of manuals. We have also spent considerable time with repeated emails, initially your requests for info or answers to your questions which we always answered and now with requests for money back. We have been fair and reasonable and offered far more than is due under our terms or anything that would be fairly expected of us.
You have showed your unwillingness to cooperate by reneging on your initial request and now demanding money back in full.
We have been more than fair, met half way and had Travis McKenzie, a company director and head of our Retail Division, talk to you on the phone to try to reach a conclusion. We have been, and remain, willing to negotiate to put this behind us without the need for legal proceedings. You on the other hand have moved only to a worse offer from a partial refund as per the agreed and accepted (and later breached) terms and conditions. We consider the amount we are now negotiating over is just £475 - the difference between what we have offered (£1,275) and what you originally requested (£1,750) and admitted in writing would be a satisfactory conclusion. For the time and effort involved in going to court over such a small amount it seems a waste of time and effort for all involved - you, TWP and the court. We have been, and still are willing to reach an amicable and fair conclusion. We have already met you half way once and increased our refund offer from the original £800 to the current £1,275. While we do not wish to have the time and cost associated with legal proceedings over such a small financial amount and will only do so if you make that decision, on principal we feel the need to accurately defend ourselves against your false accusations of misleading information and fraudulence.
How you proceed from here is up to you but we wish to restate that we have been willing to cooperate at every level, from assisting with your questions when you were a client, phoning you to try and resolve your dissatisfaction as soon as that became apparent, negotiating on a partial refund even though we believed and still maintain that this was not required and even now as you threaten us with legal action, we remain flexible and open to negotiation. What we will not do is offer a full refund nor will we give into unfair demands or accusations. We have been fair and request only that you will do the same.
How you proceed from here is up to you. Our offer remains open for a refund of £1,275, as does our offer to negotiate to a suitable middle ground. If you will not negotiate then the decision on how you proceed next is yours. We will restate however that this refund offer or any refund will also be subject to your written clarification that this satisfies the matter in full and that we have acted fairly to reach this satisfactory conclusion.
Regards,
--
Nick McDonald
Founder & Head Trader
Stock Market Trading | Forex Training | Forex Education | Online Trading | Trade With Precision *
CEO - Precision Universal General Partner Limited
Phone: +64 (0) 9 889 0855
Mobile: +64 (0) 211 324 716
Follow Trade With Precision on FaceBook or Twitter
*Trade With Precision is the trading name of Precision Universal LP (registration number 2540518) a limited partnership registered and trading under the laws of New Zealand whose general partner is Precision Universal General Partner Limited (registration number 3126045). The contents of this email are confidential. If you are not the intended recipient, you should not copy, forward, disclose or use the contents of this email or take any action in reliance on it. If you have received this email in error please notify the sender as soon as possible and delete this email from your computer system. Precision Universal LP may monitor outgoing and incoming e-mail for business purposes.
